IOPS Market Operations Manager
1 tydzień temu
Genpact, a global professional services and solutions firm, is seeking an IOPS Market Operations Manager to drive day-to-day demand planning and market supply operations. The successful candidate will oversee the team's setup and deliverables to drive business impact.
Responsibilities:
- Ensure process execution by the team according to solution design
- Achieve contractually agreed KPIs/SLAs
- Share/implement best practices across teams
- Carry out transformation initiatives and projects to deliver business impact
- Act as primary point of contact for process escalations
- Ensure team members have operational resources and knowledge
- Present performance indicators in internal operational reviews
- Perform monthly/quarterly/yearly individual appraisal discussions
- Propose action plans, coaching, and mentoring sessions
Qualifications:
- University degree
- Strong communication in English
- Proven ability to strategize, influence, and execute complex initiatives
- Knowledge of demand planning domain and process understanding
- Proven ability to lead teams towards meeting SLAs
- Preferred: self-motivated, high-energy levels, and strong process development experience
Why Join Genpact?
We offer attractive salary, stable job offers, and a multicultural work environment. Our company supports professional training and career development opportunities.
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