IOPS Market Operations Manager

1 tydzień temu


Katowice, Silesia, Polska Genpact Pełny etat
IOPS Market Operations Manager

Genpact, a global professional services and solutions firm, is seeking an IOPS Market Operations Manager to drive day-to-day demand planning and market supply operations. The successful candidate will oversee the team's setup and deliverables to drive business impact.


Responsibilities:

  • Ensure process execution by the team according to solution design
  • Achieve contractually agreed KPIs/SLAs
  • Share/implement best practices across teams
  • Carry out transformation initiatives and projects to deliver business impact
  • Act as primary point of contact for process escalations
  • Ensure team members have operational resources and knowledge
  • Present performance indicators in internal operational reviews
  • Perform monthly/quarterly/yearly individual appraisal discussions
  • Propose action plans, coaching, and mentoring sessions

Qualifications:

  • University degree
  • Strong communication in English
  • Proven ability to strategize, influence, and execute complex initiatives
  • Knowledge of demand planning domain and process understanding
  • Proven ability to lead teams towards meeting SLAs
  • Preferred: self-motivated, high-energy levels, and strong process development experience

Why Join Genpact?

We offer attractive salary, stable job offers, and a multicultural work environment. Our company supports professional training and career development opportunities.


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