IOPS Market Manager

2 tygodni temu


Katowice, Silesia, Polska Genpact Pełny etat
Job Title: IOPS Market Manager

Job Summary:

We are seeking a highly skilled IOPS Market Manager to join our team at Genpact. As an IOPS Market Manager, you will be responsible for leading the day-to-day demand planning and market supply operations of the team. You will supervise all activities in the Market Planning Team, ensuring that processes are carried out as per the solution design agreed with the engagement framework.

Key Responsibilities:

• Ensure the process is carried out by the team as per the solution design agreed with the engagement framework in the Design and Transition phase

• Achieve the contractually agreed KPIs / SLAs

• Share/ implement best practices across teams

• Carry out transformation initiatives and projects to deliver business impact

• Act as primary point of contact for process escalations

• Ensure that people have all operational resources and knowledge and are deployed to operations

• Present performance indicators in internal operational reviews, analyse data & trends, implement continuous improvement based on Lean & Six Sigma methodologies

• Perform monthly/quarterly/yearly individual appraisal discussions with the team members;

• Propose action plans, coaching and mentoring sessions for the team members, talent development sessions, as well as career development sessions;

• Accountable for end-to-end delivery of the Service Optimization objectives (on time delivery, reduced cost/service, etc.), sticking to and continuously improving ways of working

• Team management (work allocation, attrition, leaves, etc.)

• Manage escalations and re-prioritizations

• Assist team-members with exceptional situations or customer escalations

• Supervise the job of the Demand Planners, Market Supply Planners and Repack planners

Requirements:

• University degree

• Strong communication in English – both oral and written skills. Ability to communicate efficiently with all levels of management and peers

• Proven ability to strategize, influence, communicate and execute complex initiatives to generate productivity and business impact

• Knowledge of the Demand Planning domain and process understanding / Experience in areas such as production scheduling, inventory management or supply/operations planning / Strong understanding of supply chain and supply planning business drivers, organization structures and key metrics

• Proven ability to lead team towards meeting the agreed SLA's

What We Offer:

• Attractive salary;

• Stable job offers - employment contract

• Work in a multicultural and diverse environment with employees from over 30 countries

• Genpact supports professional tranings and great career development opportunities

• Free access to our award-winning learning platform

• Benefits such as Insurance, Luxmed, additional vacation days, biking policy
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