IOPS Market Manager
4 tygodni temu
IOPS Market Manager Job Description
Genpact is seeking a highly skilled IOPS Market Manager to join our team. As an IOPS Market Manager, you will be responsible for leading the day-to-day demand planning and market supply operations of the team.
Key Responsibilities:
- Ensure the process is carried out by the team as per the solution design agreed with the engagement framework.
- Achieve the contractually agreed KPIs / SLAs.
- Share/ implement best practices across teams.
- Carry out transformation initiatives and projects to deliver business impact.
- Act as primary point of contact for process escalations.
- Ensure that people have all operational resources and knowledge and are deployed to operations.
- Present performance indicators in internal operational reviews, analyse data & trends, implement continuous improvement based on Lean & Six Sigma methodologies.
- Perform monthly/quarterly/yearly individual appraisal discussions with the team members.
- Propose action plans, coaching and mentoring sessions for the team members, talent development sessions, as well as career development sessions.
- Accountable for end-to-end delivery of the Service Optimization objectives (on time delivery, reduced cost/service, etc.), sticking to and continuously improving ways of working.
- Team management (work allocation, attrition, leaves, etc.).
- Manage escalations and re-prioritizations.
- Assist team-members with exceptional situations or customer escalations.
- Supervise the job of the Demand Planners, Market Supply Planners and Repack planners.
Requirements:
- University degree.
- Strong communication in English – both oral and written skills. Ability to communicate efficiently with all levels of management and peers.
- Proven ability to strategize, influence, communicate and execute complex initiatives to generate productivity and business impact.
- Knowledge of the Demand Planning domain and process understanding / Experience in areas such as production scheduling, inventory management or supply/operations planning / Strong understanding of supply chain and supply planning business drivers, organization structures and key metrics.
- Proven ability to lead team towards meeting the agreed SLA's.
What We Offer:
- Attractive salary.
- Stable job offers - employment contract.
- Work in a multicultural and diverse environment with employees from over 30 countries.
- Genpact supports professional tranings and great career development opportunities.
- Free access to our award-winning learning platform.
- Benefits such as Insurance, Luxmed, additional vacation days, biking policy.
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