IOPS Market

Genpact is seeking a skilled and experienced IOPS Market & Operations Manager to join our team. As a key member of our operations team, you will be responsible for managing the day-to-day demand planning and market supply operations of the team. This includes prioritizing tasks, setting up the team for success, and driving business outcomes through effective planning and execution.

• Ensure the process is carried out by the team as per the solution design agreed with the engagement framework in the Design and Transition phase.
• Achieve the contractually agreed KPIs / SLAs.
• Share/ implement best practices across teams.
• Carry out transformation initiatives and projects to deliver business impact.
• Act as primary point of contact for process escalations.
• Ensure that people have all operational resources and knowledge and are deployed to operations.
• Present performance indicators in internal operational reviews, analyse data & trends, implement continuous improvement based on Lean & Six Sigma methodologies.
• Perform monthly/quarterly/yearly individual appraisal discussions with the team members;
• Propose action plans, coaching and mentoring sessions for the team members, talent development sessions, as well as career development sessions;
• Accountable for end-to-end delivery of the Service Optimization objectives (on time delivery, reduced cost/service, etc.), sticking to and continuously improving ways of working
• Team management (work allocation, attrition, leaves, etc.)
• Manage escalations and re-prioritizations
• Assist team-members with exceptional situations or customer escalations
• Supervise the job of the Demand Planners, Market Supply Planners and Repack planners

Qualifications:

• University degree
• Strong communication in English – both oral and written skills. Ability to communicate efficiently with all levels of management and peers
• Proven ability to strategize, influence, communicate and execute complex initiatives to generate productivity and business impact
• Knowledge of the Demand Planning domain and process understanding / Experience in areas such as production scheduling, inventory management or supply/operations planning / Strong understanding of supply chain and supply planning business drivers, organization structures and key metrics
• Proven ability to lead team towards meeting the agreed SLA's

Preferred Qualifications:

• Self-motivated, high-energy levels and works well under strict deadlines
• Strong process development, improvement, and implementation experience
• Self-motivated and independent personality with strong negotiation & problem-solving skills as well as a strongly developed proposal thinking mindset
• Well-developed interpersonal / communication skills
• Working knowledge of any ERP systems