Digital Project Coordinator
3 dni temu
INCORE Digital Agency is a digital agency helping small businesses in the U.S. grow by managing their online presence through web design, hosting, and digital marketing services. Our team works closely with clients across various industries, focusing on delivering excellent service and high-quality results.
We're seeking a skilled Project Coordinator / QA Specialist to oversee client communications, task management, and quality assurance processes. This hybrid role requires someone who is confident, organized, and technically proficient. The ideal candidate will ensure smooth operations within the team and provide top-notch service to clients.
This full-time position involves serving as the main point of contact for clients, managing ongoing communication with confidence and professionalism. Responsibilities include collecting project requirements from clients via email, video calls, and phone, and delivering them to the team in a clear format. Additionally, this role entails preparing and maintaining Project Requirement Documents (PRDs) to ensure clear project goals.
The successful candidate will be responsible for managing tasks in ClickUp, ensuring projects are well-organized, deadlines are set, and progress is tracked. They will also take control of ClickUp, organizing workflows, improving task management, and ensuring no task is overlooked. Furthermore, they will remove team blockers by troubleshooting internal and external issues and communicate delays or project changes to clients in a professional manner.
The role also involves overseeing internal QA to ensure tasks are tested before client review, developing QA procedures, and implementing testing checklists for various projects. Additionally, this position requires performing manual tests on key features to ensure usability and functionality and using Postman to test APIs and verify integrations.
The ideal candidate must have 3+ years of experience in a Project Management, Project Coordination, or Account Management role in a digital agency or web development environment. They should possess excellent spoken English and strong client-facing communication skills. The ability to build trust and lasting relationships with clients is essential. Additionally, the candidate should have experience managing tasks in ClickUp and basic understanding of web development process.
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