Customer Service Expert

5 dni temu


Opole, Opole Voivodeship, Polska ENGINEERINGUK Pełny etat

Becoming a Customer Service Expert, you will be responsible for ensuring that customer issues and concerns are answered efficiently and effectively. This involves managing all contacts from both internal & external customers made via various channels. You will work within the requirements of data protection legislation to achieve customer and client KPI targets.

Key Responsibilities:

  • To deliver an excellent customer experience by providing a customer-focused, right first-time service, managing any customer complaints to a satisfactory conclusion.
  • To accurately capture data and enter it on to the relevant systems.
  • More experienced Advisors will support the Team Leader by mentoring and supporting team members to improve customer satisfaction and efficiency metrics within the business area.

About the Role:

This is an exciting opportunity to join our Contact Center as a Multilingual Customer Experience Agent. As a key member of our team, you will be responsible for responding to all contacts from both internal & external customers made via multiple channels.

Requirements:

  • Fluency in German language - C1
  • Previous experience in customer service field
  • Excellent interpersonal and organisational skills
  • Knowledge of MS Office package
  • Ability to demonstrate empathy and ownership of customer problems, inspiring customer confidence.

Benefits:

  • Performance bonus
  • Employee Assistance Program for employees and their families (psychological support)
  • An extra day off for voluntary activities close to your heart
  • Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.
  • Opportunity to become one of the Internal Trainers
  • Career path framework
  • A multinational environment with strong ties to UK business culture
  • LuxMed medical healthcare and Generali group insurance
  • Multisport Plus / Classic or MultiKafeteria benefit systems
  • A positive atmosphere with excellent work-life balance (a 30-minute lunch break included in the 8-hour working day)

We're an equal opportunity employer, committed to creating an inclusive environment for all employees.



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