Customer Service Representative
7 dni temu
As a member of our Support Operations Team, your primary goal is to ensure exceptional customer experiences by providing timely and effective technical support. To achieve this, you will collaborate with cross-functional teams to troubleshoot and resolve complex customer issues.
Duties and Responsibilities:
- Deliver technical support to clients via multiple communication channels, including email and phone;
- Utilize remote access tools to diagnose and resolve software issues on clients' computers;
- Efficiently document customer interactions in the ticketing system;
- Analyze and troubleshoot hardware, software, and network-related problems;
- Educate clients on how to use our products and services effectively;
- Collaborate with internal stakeholders to escalate complex issues and implement process improvements.
About Stefanini:
We strive to foster a culture of diversity and inclusion at Stefanini, where everyone feels valued and empowered to contribute. As a global company, we operate in 41 countries, serving clients across various industries.
Requirements:
- Proficiency in ENGLISH language;
- Ability to learn quickly and adapt to new technologies and processes;
- Excellent written and verbal communication skills;
- Strong problem-solving and analytical skills;
- Experience in customer-facing roles, preferably in technical support or related fields;
- Able to work effectively in a fast-paced environment, prioritizing tasks and managing time efficiently.
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