Service Delivery Manager

3 dni temu


Bydgoszcz, Kujawsko-Pomorskie, Polska FRoSTA Polska Pełny etat

We are looking for a seasoned Service Delivery Manager to lead our Customer Service department.

Main Responsibilities:
  • Oversee daily operations, including recruiting, training, and mentoring staff to meet Service Level Agreements and operational targets.
  • Develop strategic plans, ensuring alignment with business objectives and driving digitalization initiatives.
  • Establish policies, procedures, and standards to improve customer satisfaction and operational efficiency.
  • Maintain close relationships with customers through prompt issue resolution.
  • Monitor KPIs, compile reports, and identify areas for improvement within the team.
About FRoSTA Polska:
  • We are an international organization dedicated to socially responsible business practices.
  • We prioritize employee development and well-being.
  • Our collaborative work environment supports innovation and growth.

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