Chief Operating Officer

1 dzień temu


Warszawa, Mazovia, Polska jameda GmbH Pełny etat
Chief Operating Officer - Poland

We are seeking a seasoned Chief Operating Officer to lead our Polish operations, driving growth and operational excellence in the region. As a key member of our executive team, you will be responsible for overseeing Customer Success, Customer Care, RevOps, Finance, and Patient Care operations, ensuring seamless coordination across departments and aligning operational performance with our evolving business objectives.

Key Responsibilities:
  • Provide strategic guidance and oversight to various functions, enhancing autonomy and operational efficiency.
  • Ensure all operations, from customer-facing teams to back-office functions, are aligned with the company's evolving business objectives.
  • Continuously evaluate the company's performance, making necessary adjustments to meet shifting market and business demands.
  • Manage the integration of customer success initiatives for recent and future acquisitions to align with the company's core value drivers.
  • Be a visionary leader with a hands-on approach to effectively spearhead operational enhancements and tackle intricate problem-solving challenges.
Requirements:
  1. SaaS Business Model Expertise - Strong understanding of SaaS business models, with healthcare and SMB sectors as additional advantages.
  2. Relevant Customer Success Experience - Proven experience in core operations such as onboarding, account management, and retention, with a strong focus on expansion within the SMB segment.
  3. Visionary Leadership - Ability to inspire and lead teams while also diving deep into operational details to understand and resolve issues effectively.
  4. Ability to dive deep - Skilled in using data-driven models to cut through complexity, structure analyses effectively, and prioritize key issues for resolution.
  5. Learning attitude - You are open to learn, anytime, from our customers and from the team.
  6. Global scaling experience - Demonstrated ability to work collaboratively in a cross-functional setup, balancing global strategies with local execution needs.
  7. Focus on results - You excel in impactful tactics, you put plans into action, fast.
What We Offer:
  • A hybrid role based in Warsaw (2 days a week in office).
  • A dynamic and growing company with a strong presence in the healthcare industry.
  • A competitive compensation package and benefits.
  • Opportunities for professional growth and development.
How to Apply:

Interested candidates should submit their application, including a cover letter and resume, to our HR team. We look forward to hearing from you


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