Global Payments Service Delivery Lead
3 dni temu
We are committed to providing an exceptional work environment that fosters collaboration, innovation, and growth. Our team is passionate about delivering best-in-class payment technology and software solutions, making it possible for millions of people to move money between buyers and sellers using our payments solutions.
About the RoleWe are seeking a highly skilled professional to join our team as a Service Delivery Manager - Operational Excellence. This role will be responsible for overseeing the operational model across multiple Third Party Providers to ensure alignment to non-functional requirements across Business As Usual (BAU) service provision, partner contract renewal, and new third-party contracts.
Key Responsibilities- Manages services transition into BAU by working with relevant business areas via stakeholder management.
- Conducts regular service reviews with allocated clients and partners, acting as a client advocate with multiple internal teams to address any service deficiencies and escalate partner issues.
- Performs billing reconciliations to ensure accuracy in vendor and customer billing.
- Five years of experience in customer and vendor-facing roles.
- Experience in Finance, Banking, or Payments industries.
- Uses professional concepts and company objectives to resolve moderately complex issues in creative and effective ways.
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