Service Delivery Manager
3 dni temu
At Global Payments, we are driven by our passion for success and deliver best-in-class payment technology and software solutions. We make it possible for millions of people to move money between buyers and sellers using our payments solutions.
About the RoleWe are seeking a talented individual to join our team as an Accountable for Continual Service Improvement. This role will oversee the operational model across multiple Third Party Providers to ensure alignment to non-functional requirements across Business As Usual (BAU) service provision, partner contract renewal, and new third-party contracts.
Key Responsibilities- Responsible for ensuring that services or products are delivered to customers efficiently and effectively.
- Tracks partner service-level performance to ensure service level agreements (SLAs) are met and proactively identifies ways of continuously improving service to exceed client expectations.
- Acts as a liaison between the organization and clients, escalating Severity 1 incidents when necessary.
- Performs MI analysis and incident management, conducting root cause analysis to develop action plan implementation.
- Bachelor's Degree in a Business-related field or three years of experience in customer service, service delivery.
- Proficiency with Microsoft Excel, Google Sheets, and common business applications.
- Able to provide excellent customer service and document important details and feedback.
- Ability to read and understand contracts.
-
Service Delivery Manager
2 dni temu
Warszawa, Mazovia, Polska Devoteam Pełny etatService Delivery Manager (French Speaking)Company DescriptionImagine being part of one of the most successful IT companies in Europe, ensuring high-quality delivery of IT services to our customers. Turn imagination into reality and apply for this exciting career opportunity in Devoteam.Joining more than 10,000 talented colleagues around EuropeInternational...
-
Service Delivery Manager
4 tygodni temu
Warszawa, Mazovia, Polska TN Poland Pełny etatService Delivery ManagerWe are seeking an IT Service Delivery Manager to ensure the quality of IT services meets the needs of the business, supporting the management of the delivery of services from internal resources as well as third-parties and acting as a service interface between the business and IT.You will work closely with the business, vendors,...
-
Senior Service Delivery Manager
2 dni temu
Warszawa, Mazovia, Polska TN Poland Pełny etatAt FIS, we advance the way the world pays, banks, and invests. We believe in building inclusive, diverse teams.About the RoleThe Senior Service Delivery Manager will oversee Service Management for Prophet Managed Cloud Services customers. They will work closely with key customer stakeholders and FIS teams to ensure contracted Service Levels are met, service...
-
IT Service Delivery Manager
1 tydzień temu
Warszawa, Mazovia, Polska Cornerstone OnDemand Ltd. Pełny etatAbout the JobWe are looking for a highly skilled IT Service Delivery Manager to lead our IT service delivery team. As a key member of our IT organization, you will be responsible for ensuring the smooth operation of our business applications and providing exceptional customer service to our users.Your Key ResponsibilitiesService Delivery: Oversee the...
-
Service Delivery Manager
3 dni temu
Warszawa, Mazovia, Polska Barilla Group Pełny etatAs a Service Delivery Manager at Barilla Group, you'll play a crucial role in ensuring that our customers receive exceptional service levels and timely delivery. With a strong focus on supply chain operations, you'll coordinate orders, manage customer communication, and execute demand planning activities.Your key responsibilities will include:Effective...
-
Service Delivery Lead
4 dni temu
Warszawa, Mazovia, Polska F. Hoffmann-La Roche Gruppe Pełny etatF. Hoffmann-La Roche Gruppe fosters diversity, equity, and inclusion, reflecting the communities we serve.The RoleWe are looking for an experienced IT Delivery Manager to join our Roche Informatics division, focusing on delivering IT products in the EMEA/APAC Region.In this role, you will be responsible for managing multiple delivery management roles,...
-
IT Service Delivery Manager
6 dni temu
Warszawa, Mazovia, Polska Cornerstone OnDemand Ltd. Pełny etatAbout the Opportunity:We are seeking an IT Service Delivery Manager to join our team. As an IT professional, you will play a key role in enhancing and optimizing critical systems for business applications.Key Responsibilities:Service Delivery: Oversee the delivery of IT services, ensuring timely and efficient resolution of incidents and requests.Application...
-
IT Service Delivery and Support Operations Manager
1 tydzień temu
Warszawa, Mazovia, Polska JTI GBS POLAND Sp. z o.o. Pełny etatAbout the RoleWe are looking for a highly skilled IT Service Delivery and Support Operations Manager to join our team. As an IT Service Delivery and Support Operations Manager, you will be responsible for ensuring service delivery in providing or removing accesses to data, mail, and application services, mobile device management, maintaining security group...
-
Service Delivery Manager
23 godzin temu
Warszawa, Mazovia, Polska RELEX Solutions Pełny etatRELEX Solutions ist ein führendes finnisches Unternehmen, das sich auf Softwarelösungen für die Einzelhandels- und Lieferkettenplanung spezialisiert hat. Durch unsere innovativen Technologien optimieren wir Logistik- und Handelsprozesse, sodass sie schneller, effektiver und kostengünstiger werden. Als Arbeitgeber legen wir großen Wert auf die...
-
Service Delivery Lead
4 dni temu
Warszawa, Mazovia, Polska N-iX Pełny etatN-iX OverviewWe are N-iX, a leading Ukrainian IT company providing comprehensive software development services to international clients. With over 20 years of experience, we've established ourselves as experts in finance, healthcare, hospitality, telecom, and other industries.Our team is seeking an experienced Service Delivery Lead to join our organization....
-
Service Delivery Manager Lead
1 dzień temu
Warszawa, Mazovia, Polska Global Payments Pełny etatGlobal Payments is a leading provider of payment technology and software solutions, empowering millions of people to move money across the globe. Our team of experts works tirelessly to deliver best-in-class services that drive business growth and success.We are seeking an experienced Service Delivery Manager to join our dynamic team. In this critical role,...
-
Kundenorientierter Service Delivery Manager
19 godzin temu
Warszawa, Mazovia, Polska RELEX Solutions Pełny etatBei RELEX Solutions stellen wir uns auf die Entwicklung von Softwarelösungen für die Einzelhandels- und Lieferkettenplanung ein. Durch unsere innovativen Technologien können wir Logistik- und Handelsprozesse optimieren, sodass sie schneller, effektiver und kostengünstiger werden.Als Arbeitgeber legen wir großen Wert auf die Zufriedenheit und die...
-
Business Process Automation Manager
1 tydzień temu
Warszawa, Mazovia, Polska HSBC Service Delivery (Polska) Sp. z o.o. Pełny etatAbout the JobThe HSBC Service Delivery (Polska) Sp. z o.o. is seeking a highly skilled professional to fill the role of Automation Services Manager. The successful candidate will be responsible for delivering automated solutions, collaborating with stakeholders, and supporting the operation of the Power Platform Centre of Excellence.The Automation Services...
-
Service Delivery Manager
4 tygodni temu
Warszawa, Mazovia, Polska Global Payments Pełny etatEvery day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....
-
Service Delivery Manager
1 dzień temu
Warszawa, Mazovia, Polska Global Payments Pełny etatEvery day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....
-
Service Delivery Manager – Digital Workplace Management
4 tygodni temu
Warszawa, Mazovia, Polska Falck Digital Technology Poland Sp. z o.o. Pełny etatThe Service Delivery Manager has the responsibility to control and secure ongoing Operations and Continuous Improvement of our products linked with End User Computing, Modern Workplace and Device Management services for all employees in Falck. The SDM ensures high quality of services across the different products supported by our external Vendors.Performance...
-
JTI GBS Service Delivery Lead
5 dni temu
Warszawa, Mazovia, Polska JTI GBS Pełny etatJob OverviewJTI GBS is a leading organization in the industry, and we are seeking a talented individual to join our team as Service Management Manager and Product Owner. In this role, you will be responsible for ensuring the successful delivery of service management activities and product ownership.Main Responsibilities:Develop and implement strategies to...
-
Project/Service Manager @
4 tygodni temu
Warszawa, Mazovia, Polska AVENGA Pełny etatWe're looking for Project/Service Manager for our client from pharmaceutical industry. The candidate will cooperate closely with the Product Manager , Product Owners and Portfolio Manager. The goal of the project is to support a large workplace services platform, which consists of many components (including Gmail, Meet, Zoom, Sharepoint, Trello, etc.) and is...
-
Service and Quality Delivery Manager
5 dni temu
Warszawa, Mazovia, Polska JTI Pełny etatTitle: Service and Quality Delivery Manager (Data Segmentation & Activation)Job ID: 98955Country: PolandCity: WarsawProfessional area: Information TechnologyContract type: PermanentProfessional level: ExperiencedLocation: Warsaw, PL, 00000The Service and Quality Delivery Manager in the Data Segmentation & Activation team ensures the effective operation of...
-
Delivery Excellence Manager
4 dni temu
Warszawa, Mazovia, Polska N-iX Pełny etatN-iX OverviewN-iX is a Ukrainian-based IT company that provides software development services to international clients. With over 20 years of experience, we've established ourselves as experts in finance, healthcare, hospitality, telecom, and other industries.We are seeking an experienced Delivery Excellence Manager to join our organization. In this role,...