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Multilingual Service Representative
1 tydzień temu
As a Multilingual Service Representative, you will be the face of our company, providing exceptional customer support and services to our clients. Your primary responsibility will be to deliver top-tier support to both B2B and B2C clients via phone, email, and chat.
You will be responsible for managing inquiries related to contracts, billing, and technical issues efficiently, while ensuring a seamless customer experience. This includes processing customer complaints with professionalism and empathy.
To excel in this position, you must have strong communication skills, a service-oriented mindset, and basic administrative and technical knowledge. Additionally, fluency in Swedish or Norwegian (C1 level) and English (B2 level) is required.
This is a fantastic opportunity for a motivated individual who is passionate about delivering exceptional customer experiences. If you are tech-savvy and fluent in Swedish or Norwegian, we'd love to hear from you.
Service Responsibilities:- Customer Service: Provide top-tier support to both B2B and B2C clients as first and second-line support.
- Inquiry Management: Manage inquiries related to contracts, billing, and technical issues efficiently.
- Complaint Resolution: Process customer complaints with professionalism and empathy.
