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Global Customer Support Quality Enhancement Intern
1 tydzień temu
The Global Customer Support Process Intern plays a pivotal role in the Global Customer Support team, working closely with the QA Manager to review and enhance QA processes.
This role is crucial for ensuring quality and efficiency within the Customer Support department. The intern will work on real business challenges, contributing to the company's success and gaining valuable experience.
Key Responsibilities:- Assist in auditing Customer Support cases and escalations (T1 and T2).
- Help categorize errors for actionable insights and improved QA processes.
- Support in investigating root causes for human errors, process gaps, deviations, system defects, and policy/documentation issues.
- Document findings and maintain records as per standards.
- Collaborate to identify trends and insights in data.
- Collaborate with teams to address customer support improvements.
- Participate in user acceptance testing (UAT) for changes.
- Enhance knowledge of Equinix products and Customer Support procedures.
- Assist in developing process designs.
- Contribute to creating technical and non-technical documentation.
- Support in rolling out new documentation for desk staff.
- Build working relationships with cross-functional teams.
- Assist in effective handoffs and escalations.
- Participate in cross-functional projects.
To be successful in this role, you must meet the following requirements:
- Be currently enrolled in an accredited university/college, in your penultimate year of your bachelor's or master's degree studies (Graduation between December 2025-September 2026).
- Be available to work full-time for the entire duration of the Summer Internship Program (between July to September, depending on your school system).
- Have the ability to multi-task and work collaboratively and effectively in a fast-paced environment.
- possess Excellent written and verbal communication skills, business proficiency in English.
- be able to create accurate and punctual reports, prepare and deliver presentations to stakeholders, and share information and ideas with others.
- have Analytically driven and detail-oriented skills, with working knowledge of Microsoft Office Package and aptitude to learn new tools.
- display Strong analytical and problem-solving abilities.
- show Interest in Customer Support processes.
We pride ourselves on our Global Program being an immersive and impactful experience designed to kick-start your corporate career and set you up for future success.
You will have the opportunity to work on real business challenges, contribute to the company's success, and gain valuable experience. Our program offers a curated schedule of workshops and events, including our Executive Speaker Series, where you can learn from our leaders and grow professionally.
We celebrate your time with us and the work you complete through our Global Ideas Competition
