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Travel Industry Professional

1 tydzień temu


Kraków, Lesser Poland TN Poland Pełny etat

Job Summary

We are looking for a highly motivated and experienced Customer Care Advisor to join our team in Kraków. As a Customer Care Advisor, you will be responsible for providing exceptional support to our customers through various communication channels.

Key Responsibilities

  • Provide assistance to customers with planning their journeys
  • Recommend travel products, fares, and services, as well as provide after-sales support
  • Help customers reserve and adjust flight booking transactions
  • Support customers in using our website – cathaypacific.com
  • Respond to feedback and general enquiries by phone, email, and web channels from worldwide

Requirements and Qualifications

To succeed in this role, you will need:

  • High proficiency in English and Italian (at least B2 level)
  • Mature communication skills and excellent telephone etiquette
  • A passion for providing world-class customer service to each and every customer
  • An open mind and eagerness to develop further
  • The ability to attend an onsite training in Kraków (at least 2-3 months of training fully from the office); later on, the ability to work in a hybrid model of working

What We Offer

In return for your hard work and dedication, we offer:

  • The opportunity to travel the world with great travel benefits (free annual ticket with Cathay Pacific, discounted tickets for a great number of airlines for you and your family)
  • A clear career progression path with one of the world's top airlines
  • Comprehensive training and access to the latest technology to ensure success in your role
  • An attractive package of social benefits
  • A great work environment on the top floor of the building right in the heart of town
  • Permanent employment opportunities

Our Vision

Our vision is to be the world's best airline. Being the best means that we always strive to excel in everything we do. Our dynamic team provides the highest quality service so that our customers are happy they chose Cathay Pacific.