Air Travel Compensation Specialist

3 dni temu


Kraków, Lesser Poland AirHelp Services Poland Sp. z o.o. Pełny etat

We are looking for a talented Air Travel Compensation Specialist to join our Operations Team. As a Junior Operations Specialist in Customer Support, you will be responsible for assisting air passengers with their delayed, cancelled, or overbooked flights.

Our Commitment

We are committed to making the world of travel better. Since our foundation, we've assisted over 2.5 million passengers in receiving their rightful compensation, and we've protected over 8 million travelers through our membership program, AirHelp+. With a global team of 400 professionals speaking 19 languages, we aim to provide a stress-free travel experience for all.

Your Role

  • You will assist customers at every stage of our claim-handling process, assessing claims, answering queries, and communicating in a timely, friendly manner via email, chat, and social media channels.
  • You will utilize your legal knowledge to advise and assist air travelers.

What We Offer

  • A dynamic and supportive work environment
  • Ongoing training and development opportunities
  • A competitive salary and performance-based bonus
  • The opportunity to work with a diverse team and contribute to making a difference in the lives of air travelers

Requirements

  • Fluent communication in English (B2 level)
  • Experience working with targets is a plus
  • Eagerness to learn about the airline industry and customer service
  • Satisfaction from helping people and willingness to go the extra mile for them
  • Ability to work in a two-shift system: morning shift 8:00 AM - 4:00 PM, evening shift 4:00 PM - 12:00 AM


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