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L1 Technical Support Professional
2 tygodni temu
Join our dynamic team as an L1 Tech Support Specialist and make a difference in the lives of our customers.
As a member of our team, you will be responsible for providing initial technical support to customers or end-users, addressing basic technical issues and resolving them promptly.
Key Responsibilities Include:
- Investigating reported issues based on XML & JSON logs
- Setting priorities on issues using the incident management process
- Monitoring our applications and services
- Maintaining a professional relationship with clients
- Organizing workflows between your team and our company
- Verifying data manually
- Performing manual regression testing
- Managing incidents
- Preparing documentation
Requirements:
- Interest in technology and tech savvy
- Will to learn and develop new skills
- Advanced spoken and written English (B2/C1)
- Fluency in Polish
- Autonomous and creative team player
- Strong communication skills
- Ability to work 12-hour shifts in a 24/7 schedule
Benefits:
- Opportunity to enter the IT world
- Many company events
- Training budget – we support your growth
- Open and friendly coworkers and a homey environment
- Transparent Culture with open communication
- Private healthcare; Multisport card and cafeteria program
- Career opportunities
- Great support team
- Hybrid work system
About Us:
We are a pure engineering company that specializes in digital commerce. Our mission is to connect businesses through tech platforms, paving the road for sustained growth.
We believe in teamwork and trust in you and your abilities.
