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Application Support Engineer

1 tydzień temu

Kraków, Lesser Poland TN Poland Pełny etat

We are seeking an Application Support Engineer to join our team and provide expert-level support to our internal users. In this role, you will be responsible for troubleshooting and resolving technical issues related to IT applications and systems.

Key Responsibilities:
  • Supporting internal users in IT applications and systems
  • Resolving technical inquiries and issues through various channels
  • Granting system access and handling service requests

You will work closely with the development team to resolve complex issues and collaborate with Product Managers to better understand the technical aspects of applications. Additionally, you will create and update process documentation to ensure accurate and timely completion of support requests.

Requirements:
  • Proficiency in English (min. B2) and German (min. B1/B2)
  • Customer-oriented mindset and relationship-building skills
  • Analytical thinking and problem-solving abilities