Customer Service Professional with German Language Expertise

1 dzień temu


Łódź, Łódź Voivodeship, Polska Sterling Outsourcing Sp. z o.o. Pełny etat
Job Overview

As a Customer Service Professional with German language expertise, you will play a vital role in supporting our clients' customers in Germany and English. Your primary responsibilities will include verifying customer details as part of Know Your Customer (KYC) and Anti-Money Laundering (AML) activities.

Key Responsibilities
  • Supporting clients' customers in German and English
  • Verifying customer details for KYC and AML purposes
  • Assisting new clients with account setup
  • Solving complex customer inquiries regarding trading
  • Collaborating with other departments to provide exceptional customer service
  • Sharing customer feedback with the Tech Team to enhance the trading app
Requirements

To excel in this role, you will need:

  • Proficiency in German and English at B2 level or above
  • A customer-oriented attitude
  • Excellent organizational skills
  • Familiarity with Microsoft Office
  • Effective communication skills for webchat and email interactions
  • Availability to work 8-hour shifts from Monday to Friday between 09:00 and 18:00 and Saturdays from 09:00 to 17:00
What We Offer

As a valued member of our team, you can expect:

  • Work-from-home opportunities
  • 575zl NET/month work-from-home allowance
  • Medicover medical healthcare
  • Medicover sport benefit systems
  • Access to a modern and comfortable office in the city center
  • Excellent work-life balance with a 30-minute lunch break included
  • The opportunity to join a network of experienced professionals across multiple disciplines and sectors


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