Senior Technical QA Specialist
1 tydzień temu
At eTeacher Group, we prioritize user experience and technological innovation. Our success hinges on seamless video conferencing technology that puts human interaction first.
We operate multilingual contact centers, catering to tens of thousands of students across various platforms. Our secret to efficiency lies in hundreds of automated processes.
We are seeking a highly technical, detail-oriented, proactive, and innovative individual to join our team as a Senior Technical QA Specialist. If you're passionate about driving excellence, keep reading.
Key Responsibilities:
- Consolidate bug reports on Monday.com, identify trends, and provide actionable insights.
- Replicate bugs, pinpoint issues, and collaborate with the QA Lead for efficient resolution.
- Develop and implement testing strategies, providing regular progress updates and recommendations.
- Contribute to the development and enhancement of CRM features through thorough QA analysis.
- Evaluate CRM processes, ensuring high standards of quality and efficiency.
- Create and review QA scripts and business requirement documents (BRDs), aligning them with company objectives.
- Maintain close monitoring of CRM automated processes, detecting potential bottlenecks, and implementing corrective measures.
- Analyze weekly/monthly/quarterly trends, make data-driven recommendations, and ensure compliance with industry standards.
This is a remote full-time position requiring a stable internet connection and minimum two screens.
- Fluency in English.
- Advanced Excel skills.
- Experience working with Contact Center systems.
- Detailed understanding of system integration processes.
- Prior experience in QA roles.
- Excellent organizational and analytical skills.
- Meticulous attention to detail.
- Collaborative mindset and teamwork.
- Able to work independently and manage priorities effectively.
The estimated annual salary for this role is around $90,000 - $120,000, based on industry standards and the eTeacher Group's competitive compensation package.
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