Senior Technical Account Specialist

3 tygodni temu


Warszawa, Mazovia, Polska Lenovo Pełny etat

Job Summary

Lenovo Motorola seeks a Senior Technical Account Specialist to support Enterprise customers in Poland and remotely in EU on reported B2B technical issues. The successful candidate will be responsible for technical escalations and working with our product development teams to deliver a working solution in a timely manner.

Your Key Responsibilities

  • Work with Poland and EU Account Sales teams to support Enterprise customers as part of the Sales process
  • Act as focal point to the customer for technical escalations on Android Enterprise, AER, Android OS, specific handset features, and Government and Regulatory certificates
  • Collaborate with Enterprise KAMs in Poland to provide input against competition device analysis
  • Complete enterprise features during tender documentation
  • Understand and communicate the benefits and capabilities of our Enterprise portfolio and Motorola Thinkshield services to various stakeholders
  • Maintain/enhance technical skills on relevant products and industry shifts and use cases for mobile phones in OEM environments
  • Provide in-depth solution knowledge & product expertise of Motorola device product range to global account sales teams
  • Provide 'support' for low-level technical questions from Poland and EU Sales
  • Attend relevant Industry events, such as Mobile World Congress

Requirements

  • Excellent product knowledge across Smartphones and Android Enterprise
  • Previous experience working in a b2b pre-sales support role
  • Google Android certification, Professional
  • Hands-on knowledge and experience of Android Enterprise device management solutions, Zero Touch enrolment, and policies
  • Superior problem-solving & analysis skills, commitment & action-oriented
  • Strong knowledge of 5G applications, features, benefits, and use cases
  • Strong verbal and written communication skills in Polish and English; and Excellent customer-facing skills


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