Technical Account Specialist
1 tydzień temu
The Technical Account Advisor plays a vital role in ensuring timely and satisfactory resolutions of all technical and operational cases at Blue Yonder. They maintain ownership of the customer JDA SaaS solution environment, supporting Customer Success Managers (CSMs) to ensure customer satisfaction through service delivery planning and execution.
As a key member of our team, you will collaborate with CSMs to drive adoption and satisfaction. Your responsibilities will include producing and delivering monthly SLA reports to customers, ensuring SLA compliance, and owning inbound customer calls/case handling. You will also be responsible for driving all service management activities, including incidents, change requests, enhancement requests, RCAs, customizations, and disaster recovery process and issue resolution.
You will provide proactive technical guidance for all JDA and customer IT projects, create and own Customer Success Plans for relevant stakeholders, and collaborate/coordinator effectively with all JDA internal departments (Consulting, PD, Onboarding, Solution, Service Management, etc.) for faster resolution of issues. Additionally, you will work closely with Cloud Onboarding Manager to track and approve transition from Implementation to Delivery.
Primary KPIs:
- Customer Health:
- SLA performance management
- Operational efficiency improvement (incl. time to resolve account or CED escalations, backlog, etc.)
- Customer Satisfaction: NPS/CSAT scores, % customer retention, attrition, and churn
- Advocacy: % Growth in reference-able customers
Secondary KPIs:
- Adoption: Deployment, utilization, and value realization
- Commercial Growth
- Annual recurring revenue(Base revenue + pricing + upsell and cross-sell revenue – churned revenue)
We offer an estimated salary range of $80,000 - $110,000 per annum, depending on experience and qualifications. Our benefits package includes health insurance, retirement plan, paid time off, and professional development opportunities.
We are an equal opportunity employer and welcome applications from diverse candidates. If you share our passion for innovation and customer success, we encourage you to apply.
-
Technical Account Specialist
3 tygodni temu
Warszawa, Mazovia, Polska Lenovo Pełny etatTechnical Account Specialist RoleLenovo Motorola is seeking a highly skilled Technical Account Specialist to support our Motorola B2B smartphone business in Poland. The ideal candidate will have extensive experience in providing technical support to Enterprise customers, working closely with sales teams to deliver exceptional customer experiences.Key...
-
Senior Technical Account Specialist
3 tygodni temu
Warszawa, Mazovia, Polska Lenovo Pełny etatJob SummaryLenovo Motorola seeks a Senior Technical Account Specialist to support Enterprise customers in Poland and remotely in EU on reported B2B technical issues. The successful candidate will be responsible for technical escalations and working with our product development teams to deliver a working solution in a timely manner.Your Key...
-
Technical Account Specialist
4 tygodni temu
Warszawa, Mazovia, Polska Blue Yonder Pełny etatThe Technical Account Advisor plays a pivotal role in ensuring timely and satisfactory resolutions of all technical and operational cases. They maintain ownership of the customer JDA SaaS solution environment, supporting Customer Success Managers (CSMs) to ensure customer satisfaction through service delivery planning and execution.Key responsibilities...
-
Technical Account Specialist
4 tygodni temu
Warszawa, Mazovia, Polska Blue Yonder Pełny etatThe Technical Account Manager plays a pivotal role in ensuring timely and satisfactory resolutions of all technical and operational cases. They maintain ownership of the customer JDA SaaS solution environment, supporting Customer Success Managers to ensure customer satisfaction through service delivery planning and execution.Key responsibilities include...
-
Technical Account Specialist
1 miesiąc temu
Warszawa, Mazovia, Polska Blue Yonder Pełny etatJob Title: Technical Account AdvisorThe Technical Account Advisor plays a critical role in ensuring timely and satisfactory resolutions of all technical and operational cases. This position maintains ownership of the customer JDA SaaS solution environment, supporting Customer Success Managers (CSMs) to ensure customer satisfaction through service delivery...
-
Senior Technical Account Specialist for Motorola B2B
4 tygodni temu
Warszawa, Mazovia, Polska Lenovo Pełny etatJob SummaryWe are seeking a Senior Technical Account Specialist to join our Motorola B2B team in Poland. The successful candidate will be responsible for supporting Enterprise customers in Poland and remotely in EU on reported B2B technical issues.Key Responsibilities:Work with Poland and EU Account Sales teams to support Enterprise customers as part of the...
-
Technical Account Specialist
3 tygodni temu
Warszawa, Mazovia, Polska Blue Yonder Pełny etatAs a Technical Account Advisor at Blue Yonder, you will play a critical role in ensuring timely and satisfactory resolutions of all technical and operational cases. This includes maintaining ownership of the customer JDA SaaS solution environment and supporting Customer Success Managers (CSMs) to ensure customer satisfaction through service delivery planning...
-
Senior Technical Account Specialist for Motorola B2B
4 tygodni temu
Warszawa, Mazovia, Polska Lenovo Pełny etatJob SummaryWe are seeking a Senior Technical Account Specialist to join our Motorola B2B team in Poland. The ideal candidate will have excellent product knowledge across Smartphones and Android Enterprise, with previous experience working in a b2b pre-sales support role.Key Responsibilities:Support Enterprise customers in Poland and remotely in EU on...
-
Technical Integration Specialist
4 tygodni temu
Warszawa, Mazovia, Polska Adyen Pełny etatAdyen's Technical Integration SpecialistAt Adyen, we're looking for a skilled Technical Integration Specialist to join our team. As a Technical Integration Specialist, you will be responsible for guiding merchants through the integration process with our platform. You will work closely with our Sales, Account Managers, Product, and Engineering teams to...
-
Technical Account Liaison
4 tygodni temu
Warszawa, Mazovia, Polska Outstaff Your Team Pełny etatAccount Specialist Role OverviewWe are seeking a highly skilled Account Specialist to join our team at Outstaff Your Team. As an Account Specialist, you will be responsible for integrating new accounts, managing accounts from 30+ countries, and maintaining constant communication with tech teams and clients.Key Responsibilities:Integrate new accounts and...
-
Technical Sales Specialist
4 tygodni temu
Warszawa, Mazovia, Polska SAS Pełny etatTechnical Sales SpecialistAt SAS, we're looking for a skilled Technical Sales Specialist to join our Pre-Sales team. As a key member of our team, you'll provide technical assistance for software pre-sale and post-sale activities, utilizing your knowledge of industry processes and challenges.About the RoleYou'll work closely with our account team to identify...
-
Warszawa, Mazovia, Polska Lenovo Pełny etatRole Overview:Lenovo Motorola is seeking an experienced Technical Account Specialist to join our Motorola B2B smartphone business in Poland. As a key member of our pre-sales support team, you will be responsible for providing technical guidance and solutions to our Enterprise customers in Poland and the EU.Key Responsibilities:Collaborate with Account Sales...
-
Technical Sales Specialist
4 tygodni temu
Warszawa, Mazovia, Polska Microsoft Pełny etatOverviewAt Microsoft, we're committed to empowering every person and organization on the planet to achieve more. As a Technical Sales Specialist, you'll be part of a growth mindset culture that innovates to empower others and collaborates to realize shared goals. Our values of respect, integrity, and accountability create a culture of inclusion where...
-
Senior Sales Account Specialist
3 tygodni temu
Warszawa, Mazovia, Polska Hoerbiger Pełny etatKey ResponsibilitiesAs a Senior Sales Account Specialist, you will be responsible for the commercial success, development, and relationship management of end-users' accounts in alignment with the organizational and regional strategy.Key tasks include:Meeting order entry targets and profitabilityAccount Development (Account Plan)Active Sales Funnel...
-
Technical Integration Specialist
2 tygodni temu
Warszawa, Mazovia, Polska Adyen Pełny etatTechnical Expertise RequiredAdyen is seeking a seasoned Technical Integration Specialist to join our team. In this role, you will be responsible for guiding merchant technical teams through the design, development, testing, and launch phases of their integrations with Adyen's platform.You will have the opportunity to work on diverse projects that encompass...
-
Technical Account Strategist
6 dni temu
Warszawa, Mazovia, Polska Blue Yonder Pełny etatAs a Technical Account Strategist at Blue Yonder, you will be responsible for driving customer satisfaction and adoption of our JDA SaaS solution.Job OverviewThe Technical Account Manager (TAM) role is critical in ensuring timely and satisfactory resolutions of all technical and operational cases. The ideal candidate will maintain ownership of the customer...
-
Technical Account Manager
1 miesiąc temu
Warszawa, Mazovia, Polska Xperi Holding Corporation Pełny etatAbout the RoleXperi is seeking a highly motivated and experienced Technical Account Manager to join our content onboarding team. As a Technical Account Manager, you will be responsible for cooperation with Xperi's content partners, helping build Video Apps to come onboard our Smart TV and Automotive media platform.Key ResponsibilitiesServe as the primary...
-
Technical Account Strategist
5 dni temu
Warszawa, Mazovia, Polska Blue Yonder Pełny etatAbout the RoleThe Technical Account Advisor is a key member of our team, responsible for ensuring timely and satisfactory resolutions of all technical and operational cases.As a TAM, you will maintain ownership of the customer JDA SaaS solution environment and support Customer Success Managers (CSMs) to ensure customer satisfaction through service delivery...
-
Warszawa, Mazovia, Polska Lenovo Pełny etatCompany Overview">Lenovo Motorola is a leading manufacturer of innovative smartphones, serving the B2B market in Poland and beyond. We are committed to delivering exceptional products and services that meet the evolving needs of our enterprise customers.">Salary">We offer a competitive salary ranging from 60,000 to 80,000 EUR per annum, depending on...
-
Technical Specialist
3 tygodni temu
Warszawa, Mazovia, Polska Panasonic Automotive Systems Europe Pełny etatWe are seeking a Technical Specialist to join our team at {company}. The ideal candidate will have expert-level knowledge of technical systems and be able to analyze complex issues to provide effective solutions.The Technical Specialist will be responsible for managing technical projects, collaborating with cross-functional teams, and providing technical...