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Experience Leader

7 dni temu

Poznań, Greater Poland Allegro Pełny etat
Key Responsibilities
  • Lead and mentor an international team of Customer Experience Leaders and experts in the CX Delivery Area
  • Develop service and care of delivery support processes, resolve complex customer, merchant, and courier issues
  • Set goals based on Allegro's strategy, monitor and report team performance
  • Create and implement projects and initiatives to increase satisfaction of Allegro customers and improve quality standards of their support

The successful candidate will be able to analyze data, draw conclusions, and make recommendations. They should be goal-oriented, communicative, and able to work in a team effectively. Additionally, they should be able to handle escalated merchants' issues and complaints, demonstrating empathy and professionalism.