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Senior Technical Account Manager
1 miesiąc temu
Zendesk is seeking a seasoned Technical Account Manager to join our team. As a Technical Account Manager, you will be responsible for building and maintaining strong relationships with our customers, understanding their business needs, and providing strategic guidance to help them achieve their goals.
Key Responsibilities:
- Establish and maintain strong relationships with customers, understanding their business needs and providing strategic guidance to help them achieve their goals.
- Work closely with cross-functional teams, including Sales, Success, and Premier Enterprise, to ensure seamless customer experience.
- Develop and implement customer-specific strategies to drive adoption and expansion of Zendesk products.
- Provide consultation, demos, and standard processes on Zendesk product capabilities to help customers achieve quick wins.
- Lead the adoption and expansion of the Premier Enterprise offering, working collaboratively with Premier Enterprise and account teams to deliver and lead a Customer Technical Roadmap.
- Orchestrate the use of Zendesk resources, including PSE, Assist/TA, Professional Services, Training, and Product Managers, involved in existing and future implementations.
- Act as the voice of the customer with Zendesk product teams, accelerating the turnaround time to get answers on needed feature requests, and facilitating proactive product team customer engagement.
Requirements:
- 15+ years of technical experience in running sophisticated customer environments, with at least 5 of those in an Enterprise environment.
- True motivation and experience in driving teams to make things happen within the organization and for customers.
- Knowledge in service management, operational support, customer experience, and management and business development.
- External enterprise customer-facing experience as a technical lead with a proven understanding of how various systems interact with each other.
- Excel in a collaborative/matrix environment.
- Excellent communication and presentation skills, including the ability to interact, communicate, and establish relationships with all levels of personnel from administrators to CxO levels.
- Knowledge of SaaS implementations, API use cases, and development, and logic-based workflows.
- Experience in finding alternative solutions through lateral thinking and technical curiosity.
- Deep understanding of at least one industry vertical.
Zendesk is a company that believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate, and learn, while also giving our people the flexibility to work remotely for part of the week.
