GAS CS Specialist

4 tygodni temu


Warszawa, Mazovia, Polska Levi Strauss & Co Pełny etat

Job Title: Customer Experience Expert

Job Summary: We are seeking a highly skilled Customer Experience Expert to join our team at Levi Strauss & Co. in Warsaw, Poland.

Responsibilities:

  • Manage the entire Order to Cash/Customer Experience process for a dedicated profile of GAS Markets Top and Strategic Accounts.
  • Facilitate timely and accurate execution of customer onboarding, order intake, order management and conversion.
  • Control Accounts Receivable collection management and After Sales dispute/returns management maximizing cash flow, revenue and profitability.
  • Serve as a dedicated Single point of Contact to Top and Strategic Accounts, collaborating proactively in delivering Best in Class Customer Experience.
  • Partner with the External Supplier ensuring accurate, timely execution of all O2CX Back Office tasks within agreed SLA's/KPI's.

Requirements:

  • Fluent English - both Written and Verbal / German required.
  • Bachelor's degree (or equivalent work experience).
  • Technical experience with SAP or similar ERP system.
  • 3yrs+ experience of business to business or .com accounts customer service.
  • Excel – Intermediate to Advanced level (including VLOOKUP, Pivot Tables, IF statements).
  • Positive attitude, communication, teamwork, self-management, and willingness to learn.

About Us: Levi Strauss & Co. is a global leader in the denim industry, with a rich history of innovation and commitment to sustainability. Our brands stand for freedom and self-expression around the world.



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