GAS CS Specialist
4 tygodni temu
Job Title: Customer Experience Expert
Job Summary: We are seeking a highly skilled Customer Experience Expert to join our team at Levi Strauss & Co. in Warsaw, Poland.
Responsibilities:
- Manage the entire Order to Cash/Customer Experience process for a dedicated profile of GAS Markets Top and Strategic Accounts.
- Facilitate timely and accurate execution of customer onboarding, order intake, order management and conversion.
- Control Accounts Receivable collection management and After Sales dispute/returns management maximizing cash flow, revenue and profitability.
- Serve as a dedicated Single point of Contact to Top and Strategic Accounts, collaborating proactively in delivering Best in Class Customer Experience.
- Partner with the External Supplier ensuring accurate, timely execution of all O2CX Back Office tasks within agreed SLA's/KPI's.
Requirements:
- Fluent English - both Written and Verbal / German required.
- Bachelor's degree (or equivalent work experience).
- Technical experience with SAP or similar ERP system.
- 3yrs+ experience of business to business or .com accounts customer service.
- Excel – Intermediate to Advanced level (including VLOOKUP, Pivot Tables, IF statements).
- Positive attitude, communication, teamwork, self-management, and willingness to learn.
About Us: Levi Strauss & Co. is a global leader in the denim industry, with a rich history of innovation and commitment to sustainability. Our brands stand for freedom and self-expression around the world.
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