Gas Customer Experience Specialist

2 tygodni temu

Warszawa, Mazovia, Polska Levi Strauss & Co Pełny etat

Levi Strauss & Co is a global leader in the design and production of jeans, casual wear, and workwear. We're looking for a talented individual to join our team as a Gas Customer Experience Specialist.

About Levi Strauss & Co

We're a company that values innovation, quality, and customer satisfaction. With over 170 years of history, we've established ourselves as a trusted brand with a strong reputation for excellence.

Job Summary

We're seeking an experienced professional to oversee the entire Order to Cash/Customer Experience process for a dedicated profile of GAS Markets Top and Strategic Accounts within the Cluster. This role will be responsible for facilitating timely and accurate execution of customer onboarding, order intake, order management, and conversion. Additionally, you'll control accounts receivable collection management and after-sales dispute/returns management, maximizing cash flow, revenue, and profitability.

Main Responsibilities
  • Foster collaborative customer relationships with defined Top/Strategic Accounts, ensuring Best in Class Experience and swift resolution of conversion of order book and AR Collection and Dispute related issues
  • Maximize demand conversion through closely analyzing and coordinating order integrity, fulfillment, and in-season forecast consumption
  • Minimize risk of loss for the company by monitoring aging and bad debts and tracking legal cases
  • Support Credit and Sales Team with relevant commercial financial insights to minimize risk and maximize shipping opportunities
  • Maintain appropriate controls and ensure established procedures (SOPs) are followed in close collaboration with the external provider (WIPRO), ensuring full compliance
  • Facilitate growth of the Cluster North through optimizing operational excellence of end-to-end O2CX process from order procurement through delivery conversion
  • Serve as single point of contact for Strategic Account contacts for consolidated view/reporting on order status/delivery
Requirements
  • Fluent English - both written and verbal/German required
  • Bachelor's degree (or equivalent work experience)
  • Technical experience with SAP or similar ERP system
  • 3+ years' experience of business-to-business or e-commerce accounts customer service
  • Excel - Intermediate to Advanced level (including VLOOKUP, Pivot Tables, IF statements)
  • Ability to accurately formulate and manipulate data, interpret, track, and draw conclusions and summarize findings
  • Positive attitude: ability to envision and expect favorable results; willingness to try doing new things
  • Communication: facilitating sharing of information between all key stakeholders for mutual commercial benefit
  • Teamwork: ability to work cohesively towards common goals, creating a positive working environment and supporting each other to combine strengths and enhance overall team performance
  • Self-management: skill to work autonomously, problem-solving, resisting stress, communicating clearly, and managing time and priorities with minimal direction/referral
What We Offer

We offer a competitive salary of $60,000 - $80,000 per annum, depending on experience, plus benefits such as health insurance, retirement plan, and paid time off. You'll also have the opportunity to work with a dynamic team, develop your skills, and contribute to the growth of our company.

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