Customer Experience Manager

1 miesiąc temu


Warszawa, Mazovia, Polska AsstrA Pełny etat

Customer Development Specialist

About the Role

We are seeking a highly motivated and experienced Customer Development Specialist to join our team at AsstrA. As a key member of our customer-facing team, you will be responsible for developing and maintaining strong relationships with our customers in the Fashion and Beauty industry.

Key Responsibilities

  • Develop and execute customer development strategies to drive business growth and customer satisfaction
  • Analyze customer needs and preferences to identify opportunities for improvement
  • Negotiate with customers to secure new business and expand existing relationships
  • Schedule and conduct B2B meetings with customers to discuss business opportunities and needs
  • Establish and maintain accurate records of customer interactions and sales
  • Implement key performance indicators (KPIs) to measure customer satisfaction and business performance

Requirements

  • 1-2 years of experience in logistics customer service
  • Fluent English and Polish language skills (Russian is an advantage)
  • Ability to work independently and as part of a team
  • Excellent communication and negotiation skills
  • Knowledge of international freight forwarding services market

What We Offer

As a Customer Development Specialist at AsstrA, you will have the opportunity to develop and expand your knowledge and skills in a multicultural and dynamic environment. We offer:

  • Professional development and growth opportunities
  • Private medical insurance
  • Individual onboarding plan and mentorship
  • Internal and external training and development programs
  • Career development within our grading system
  • Hybrid work model after probation period
  • Birthday party - extra free day
  • Unforgettable corporate parties


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