Customer Experience Manager
9 godzin temu
Customer Development Specialist
About the Role
We are seeking a highly motivated and experienced Customer Development Specialist to join our team at AsstrA. As a key member of our customer-facing team, you will be responsible for developing and maintaining strong relationships with our customers in the Fashion and Beauty industry.
Key Responsibilities
- Develop and execute customer development strategies to drive business growth and customer satisfaction
- Analyze customer needs and preferences to identify opportunities for improvement
- Negotiate with customers to secure new business and expand existing relationships
- Schedule and conduct B2B meetings with customers to discuss business opportunities and needs
- Establish and maintain accurate records of customer interactions and sales
- Implement key performance indicators (KPIs) to measure customer satisfaction and business performance
Requirements
- 1-2 years of experience in logistics customer service
- Fluent English and Polish language skills (Russian is an advantage)
- Ability to work independently and as part of a team
- Excellent communication and negotiation skills
- Knowledge of international freight forwarding services market
What We Offer
As a Customer Development Specialist at AsstrA, you will have the opportunity to develop and expand your knowledge and skills in a multicultural and dynamic environment. We offer:
- Professional development and growth opportunities
- Private medical insurance
- Individual onboarding plan and mentorship
- Internal and external training and development programs
- Career development within our grading system
- Hybrid work model after probation period
- Birthday party - extra free day
- Unforgettable corporate parties
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