Customer Experience Coordinator
3 tygodni temu
Job Summary: We are seeking a Customer Experience Coordinator to join our HyperCare Team.
The successful candidate will be responsible for providing timely responses to all incoming web enquiries, delivering a positive customer experience across our business line, driving positive Net Promoter Score.
Your Key Responsibilities:
- Nurture new leads into the business from enquiry to opportunity status
- Qualify leads and hand-off proactively to the appropriate sales manager
- Ensure all warm enquires in the business are passed onto the correct team and follow up until win/lose status
- Make outbound calls to cold leads collected through website, webinars or other means
- Manage the CRM system (Salesforce) and ensure the database is managed effectively and monitor conversion rates to identify opportunities for improvement
- Support the Customer HyperCare manager on specific sales/marketing or PR projects as directed
Requirements:
- Previous experience in Customer Service/Help Desk or Telemarketing
- Determined and results-oriented
- Languages: French C1/C2 and English B2/C1
What we offer:
- A competitive salary
- Annual bonus
- Equity plan for new hires
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