Customer Experience Coordinator

3 tygodni temu


Warszawa, Mazovia, Polska Ingersoll Rand Pełny etat

Job Summary: We are seeking a Customer Experience Coordinator to join our HyperCare Team.


The successful candidate will be responsible for providing timely responses to all incoming web enquiries, delivering a positive customer experience across our business line, driving positive Net Promoter Score.


Your Key Responsibilities:



  1. Nurture new leads into the business from enquiry to opportunity status
  2. Qualify leads and hand-off proactively to the appropriate sales manager
  3. Ensure all warm enquires in the business are passed onto the correct team and follow up until win/lose status
  4. Make outbound calls to cold leads collected through website, webinars or other means
  5. Manage the CRM system (Salesforce) and ensure the database is managed effectively and monitor conversion rates to identify opportunities for improvement
  6. Support the Customer HyperCare manager on specific sales/marketing or PR projects as directed

Requirements:



  • Previous experience in Customer Service/Help Desk or Telemarketing
  • Determined and results-oriented
  • Languages: French C1/C2 and English B2/C1

What we offer:



  • A competitive salary
  • Annual bonus
  • Equity plan for new hires

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