Customer Services Coordinator with Italian

3 tygodni temu

Warszawa, Mazovia, Polska SOFIDEL Pełny etat
About Sofidel

The Sofidel Group is a leading manufacturer of paper for hygienic and domestic use worldwide, with a strong presence in 13 countries. With over 6,500 employees and a production capacity of over one million tonnes per year, the company is committed to reducing its impact on natural capital and maximizing social benefits.

Job Title: Customer Services Coordinator with ItalianJob Summary

We are seeking a highly skilled Customer Services Coordinator with Italian language proficiency to join our team. As a key member of our Shared Service Center, you will be responsible for providing excellent customer service, training, and monitoring the daily workloads of our customer service staff.

Key Responsibilities
  • Organize, carry out, and monitor training activities for SSC customer service members on group procedures and SAP transactions.
  • Support the line manager and Shared Service Centre Manager in monitoring daily workloads and suggesting adjustments to ensure adequate coverage.
  • Guarantee the correct operations of the customer services department within the shared service center.
  • Monitor the correct application of procedures and working instructions by the Shared Service Center Customer Services staff.
  • Lead by example and foster a continual improvement culture.
  • Lease with Line Manager, Customer Services Managers, and Shared Service Centre Manager to guarantee a high level of information and services to internal and external customers.
  • Apply a safety-bound corporate culture.
  • Apply the Corporate Principles and Values.
Requirements
  • Native or fluent Italian (spoken and written) plus good command of English (C1).
  • 7 years or more of experience in customer service management (preferred in FMCG sector).
  • Accounting principles good understanding.
  • Proficiency in Microsoft Office tools, especially in Excel and Word.
  • SAP good knowledge welcome.
  • Efficient communicator in remote work.
  • Strong focus and orientation on client.
  • Ability to train a team.
  • Experience managing people.
  • Excellent problem-solving and analytical skills.
  • Results-oriented: Proven track record of delivering on targets.
  • Project management (organize and prioritize).
What We Offer
  • A full-time employment.
  • The chance to work in an international Group and a concrete opportunity for professional growth.
  • A dynamic environment based on teamwork.
  • Sofidel Language Learning Programme through innovative digital platform for you and one additional user, such as family member or friend.
  • Regular full-time job contract.
  • Flexible working hours (8:00-10:00).
  • Salary and benefits in line with market standards.
  • Multicultural and international work environment.
  • Stable employment in an international company with an established position on the FMCG market.
  • Working in a well-coordinated and experienced team that is willing to help and contribute.
  • Trainings and support at the initial and further stages.
  • Language courses – you pick what language you want to improve.
  • Private medical care and life insurance.
  • Company products at preferential prices, as well as Employee deputy.
  • Office located next to the Metro Rondo Daszyńskiego.
  • Snack vending machines in the office.

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