Customer Care Knowledge Management Coordinator Specialist
3 dni temu
We are seeking a skilled Customer Care Knowledge Management Coordinator to support our Client Operations department within Customer Care Benelux & Western-Europe Organisation.
Key Responsibilities- Process Improvement: Collaborate with colleagues to enhance our Customer Care process knowledge base, ensuring user-friendly and customer-centric processes.
- FAQ and Briefing Creation: Develop FAQs and briefings for new projects/products to facilitate seamless onboarding and communication.
- Knowledge Translation: Translate processes into decision trees or other formats to improve the on-call user experience.
- Awareness Creation: Work closely with external partners to ensure consistent process adoption and awareness.
- Customer Care Support: Contribute to improving Customer Care initiatives (call deflection, support website enhancement, IVR).
- Training and Collaboration: Engage in active collaboration with Process Architects & Training Department to train experts and prepare them for their roles.
- Excellent Communication Skills: Possess great communicating skills, with excellent English proficiency.
- Leadership and Initiative: Not afraid to take the lead and drive positive change, embracing challenges as an opportunity for growth.
- Positive Mindset: Demonstrate a positive mindset, eagerness to learn, and a can-do attitude.
- Attention to Detail: Possess eagle eyes for details and accuracy, with logical acumen and analytical thinking.
- Problem-Solving: Effectively solve problems and provide solutions-oriented approaches, with a focus on completing tasks efficiently.
- Empowering Culture: Work in a dynamic environment where innovation and learning thrive.
- Opportunities for Growth: Accelerate your career with extensive training opportunities and mentorship from experienced professionals.
- Competitive Salary: Enjoy a competitive salary of approximately €45,000 - €60,000 per annum, based on location and experience.
- Benefits Package: Receive a comprehensive benefits package, including private medical insurance, life insurance, holiday allowance, meal allowance, public transportation allowance, semi-annual bonus, and glasses/lenses reimbursement.
As a leading player in the global payments technology industry, we empower innovators to shape the evolution of commerce. Our team is passionate about making a real impact on society, and we invite you to join us on this exciting journey.
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