Customer Care Knowledge Management Coordinator Specialist

1 miesiąc temu

Warszawa, Mazovia, Polska SIX Payment Services Pełny etat
About the Opportunity

We are seeking a skilled Customer Care Knowledge Management Coordinator to support our Client Operations department within Customer Care Benelux & Western-Europe Organisation.

Key Responsibilities
  • Process Improvement: Collaborate with colleagues to enhance our Customer Care process knowledge base, ensuring user-friendly and customer-centric processes.
  • FAQ and Briefing Creation: Develop FAQs and briefings for new projects/products to facilitate seamless onboarding and communication.
  • Knowledge Translation: Translate processes into decision trees or other formats to improve the on-call user experience.
  • Awareness Creation: Work closely with external partners to ensure consistent process adoption and awareness.
  • Customer Care Support: Contribute to improving Customer Care initiatives (call deflection, support website enhancement, IVR).
  • Training and Collaboration: Engage in active collaboration with Process Architects & Training Department to train experts and prepare them for their roles.
Requirements and Qualifications
  • Excellent Communication Skills: Possess great communicating skills, with excellent English proficiency.
  • Leadership and Initiative: Not afraid to take the lead and drive positive change, embracing challenges as an opportunity for growth.
  • Positive Mindset: Demonstrate a positive mindset, eagerness to learn, and a can-do attitude.
  • Attention to Detail: Possess eagle eyes for details and accuracy, with logical acumen and analytical thinking.
  • Problem-Solving: Effectively solve problems and provide solutions-oriented approaches, with a focus on completing tasks efficiently.
What We Offer
  • Empowering Culture: Work in a dynamic environment where innovation and learning thrive.
  • Opportunities for Growth: Accelerate your career with extensive training opportunities and mentorship from experienced professionals.
  • Competitive Salary: Enjoy a competitive salary of approximately €45,000 - €60,000 per annum, based on location and experience.
  • Benefits Package: Receive a comprehensive benefits package, including private medical insurance, life insurance, holiday allowance, meal allowance, public transportation allowance, semi-annual bonus, and glasses/lenses reimbursement.
About Worldline

As a leading player in the global payments technology industry, we empower innovators to shape the evolution of commerce. Our team is passionate about making a real impact on society, and we invite you to join us on this exciting journey.

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