Customer Care Specialist, Global Operations

1 miesiąc temu


Warszawa, Mazovia, Polska Smith+Nephew Pełny etat
Join Smith+Nephew as a Customer Care Specialist, Global Operations

We are looking for a skilled and detail-oriented professional to join our team as a Customer Care Specialist, Global Operations. This role is based in Poland and will involve managing customer orders, resolving delivery and product issues, and collaborating with sales representatives and logistics teams.

About the Role:
  • Manage incoming customer orders and ensure timely processing and delivery
  • Enter orders into the SAP system and issue sales invoices
  • Address customer queries via phone and email, resolving delivery and product issues effectively
  • Prepare and analyze reports, perform stock checks, and manage consignment stock settlements
  • Collaborate with sales representatives, logistics teams, and office staff to facilitate smooth operations and product allocation
About You:
  • Strong customer- and company-oriented mindset with excellent communication skills
  • Ability to quickly learn and understand new products
  • Proficiency in Microsoft Office applications (Excel, Word, MS Teams) and familiarity with systems like SAP and Salesforce
  • Good command of English, both verbal and written, for effective communication
  • Team player with the ability to collaborate and co-operate effectively
What We Offer:
  • A competitive salary range: €45,000 - €55,000 per year, depending on experience
  • Annual bonus
  • Life insurance
  • Company stock saving plan
  • Paid volunteering hours
  • Flexible approach to work
  • Private healthcare with dental care package
  • Multisport card/my benefit platform
  • Possibility of working in a hybrid model
  • Hands-on training and team-customized learning opportunities
  • Subsidies for language classes, certifications, and postgraduate studies


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