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Customer Experience Specialist

1 miesiąc temu

Warszawa, Mazovia, Polska Ingersoll Rand Pełny etat

Our mission at Ingersoll Rand is to deliver exceptional customer experiences across our business lines, driving positive Net Promoter Scores. As a Customer Experience Specialist, you will be part of our HyperCare Team, serving as the first point of contact for external leads coming into our Process Flow Technologies EMEIA Division.

Key to this role will be the ability to nurture new leads into the business from enquiry to opportunity status, increasing customer satisfaction through the Net Promoter Score. You will be responsible for:

  • Inbound Leads: Qualifying leads and proactively handing them off to the appropriate sales manager, delivering a positive customer experience at all times.
  • Website Support: Responding to website chat functionality, ensuring timely responses to all enquiries.
  • Supporting initiatives to enhance the company's NPS score, creating a positive experience for all types of inbound enquiries into the organization.
  • Opportunity Follow-ups: Ensuring all warm enquires in the business are passed onto the correct team and following up until win/lose status.
  • Prospect Contacts (Cold Leads): Making outbound calls to cold leads collected through website, webinars or other means.
  • Managing the CRM system (Salesforce) and ensuring the database is managed effectively, monitoring conversion rates to identify opportunities for improvement.
  • Supporting the Customer HyperCare manager on specific sales/marketing or PR projects as directed.

Key Competencies:

  • Previous experience in Customer Service/Help Desk or Telemarketing.
  • Determined and results-oriented.
  • Languages: French C1/C2 and English B2/C1.

We offer:

  • A Competitive Salary.
  • Annual Bonus.
  • Equity plan for new hires.
  • Private Medical Care.
  • Cafeteria/Holiday subsidy.
  • Flexible Working Hours (hybrid).
  • Stable working environment, focusing on long-term cooperation.
  • Technical, Professional, and Skills Training.
  • International working environment.