Customer Support Specialist: Delivering Exceptional Client Experience

5 dni temu


Warszawa, Mazovia, Polska Growbots Pełny etat

We are seeking a talented Customer Support Specialist to join our mission of delivering exceptional client experiences. This role requires a mix of excellent English, empathy, and curiosity to provide outstanding help to our customers on live chats and calls.

As part of our team, you will have the opportunity to build a positive customer experience and long-term relationships with our clients. You will identify customer needs and roadblocks, taking proactive steps to maintain positive experiences.

**Key Responsibilities:**

  • Provide exceptional support to our customers through live chats and calls.
  • Build and maintain strong relationships with our clients.
  • Identify and address customer needs and roadblocks.
  • Contribute to the development of new processes and initiatives to improve our support services.

**Requirements:**

  • Proficient spoken and written English skills (at least C1).
  • Excellent communication and interpersonal skills.
  • Ability to work in shifts, including evening and weekend hours.
  • Strong attention to detail and problem-solving skills.

**Benefits:**

  • Fair compensation: PLN 4,700 - 5,500 gross per month, based on experience and performance.
  • 26 paid vacation days and paid sick leave.
  • Flexible remote work options or working in our dog-friendly office in Warsaw.

**Company Culture:**

  • Our company values prioritize customer satisfaction, teamwork, and personal growth.
  • We offer a collaborative and inclusive work environment that encourages open sharing and caring attitudes.

**Recruitment Process:**

  1. Introductory call with our Head of People to discuss the role and your expectations.
  2. Home task/case study to assess your skills and experience.
  3. Interview with our Customer Support Team Lead and Head of People to discuss your fit for the role.
  4. Peer panel discussion with your future teammates to ensure alignment with our culture and values.
  5. Executive interview with our CEO to confirm your fit with our mission and values.


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