Regional CRM Manager

3 tygodni temu


Warszawa, Mazovia, Polska Wolt Pełny etat
Regional CRM Manager Job Description

The Regional CRM Manager is a pivotal role in optimizing customer interactions across the region, driving engagement, retention, and loyalty of our customer base.

This role requires a blend of strategic thinking, data analysis, and cross-functional collaboration to deliver exceptional customer experiences and achieve business objectives. Key responsibilities include:

  • Developing and executing regional customer communication plans, overseeing marketing channel inventory, and optimizing channel utilization.
  • Collaborating with global marketing automation teams to optimize the full customer journey and align regional strategies with global standards.
  • Leading the regional CRM team, setting goals, and monitoring performance to drive business outcomes.

Requirements

  • 5+ years of CRM/Lifecycle Marketing, retention marketing experience, or equivalent in digital marketing/analytics functions.
  • Experience using marketing automation tools, email marketing platforms, and project management tools.
  • Ability to work with complex localized and regional marketing projects, coordinating logistics with international partners.

About Wolt

This role is based in Warsaw, and we are looking for a highly ambitious and experienced professional to join our team.


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