Customer Support Specialist for Fintech Operations

4 dni temu


Kraków, Lesser Poland careersinpoland Pełny etat

We are seeking a skilled Customer Support Specialist to join our team in Fintech Operations.

About the Role

The ideal candidate will have strong communication skills, both verbal and written, and be fluent in Swedish and English. They will be responsible for handling customer inquiries, performing administrative tasks, and providing technical support to merchants with Nets Card Terminals.

Key Responsibilities:

  • Responding to customer inquiries via email, chat, and phone
  • Handling emails/tasks in SAP CRM, SAP ERP, CAPS, Baxbis, etc.
  • Performing administrative tasks such as changing bank account details and updating company information
  • Providing technical support to merchants with Nets Acquirer agreements
Requirements

To succeed in this role, you will need:

  • Fluent Swedish and English (speaking and writing)
  • Strong communication skills, both verbal and written
  • Team player, enthusiastic about delivering a great customer experience
  • Capable of technical reporting of IT incidents
  • Detail-oriented with a strong customer mindset
  • Conscientious and persistent in obtaining valid customer information
  • Organized with the ability to prioritize tasks
Benefits

As a valued member of our team, you will enjoy:

  • Hybrid Working
  • Trainings and courses
  • Sports benefits
  • Entertainment events for employees
  • Medical insurance
  • Competition Award
  • Life, accident & critical illness Insurance


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