Customer Support Specialist

4 dni temu


Kraków, Lesser Poland TN Poland Pełny etat
Job Overview

The Customer Support Specialist is a key member of the SME Services team within MS Operations in the Nordic & Baltic SME Services organization. This role is responsible for handling inquiries from SME-sized merchants who are customers of Nets.

Responsibilities
  • Handling emails, chats, and calls from customers with either acquiring or technical products with Nets.
  • Operating in several key CRM, ERP, and other customer-related systems, making proficiency in various IT systems advantageous.
Key Tasks and Responsibilities
  • Handling e-mails/tasks in SAP CRM, SAP ERP, CAPS, Baxbis, etc.
  • Responding to customer inquiries in our inbox, assisting both internal and external departments.
  • Performing administrative tasks such as changing bank account details and updating company information.
  • Providing technical support to merchants with Nets Card Terminals.
  • Supporting merchants with Nets Acquirer agreements.
Required Skills and Qualifications
  • Fluent English (speaking and writing). Additional language is a plus.
  • Strong communication skills, both verbal and written.
  • Team player, enthusiastic about delivering a great customer experience.
  • Capable of technical reporting of IT incidents.
  • Detail-oriented with a strong customer mindset.
  • Conscientious and persistent in obtaining valid customer information.
  • Organized with the ability to prioritize tasks.
Benefits and Perks
  • Hybrid Working.
  • Mobile phone/Internet subsidy.
  • Trainings and courses.
  • Sports benefits.
  • Entertainment events for employees.
  • Medical insurance.
  • Pension scheme (PPK).
  • Competition Award.
  • Life, accident & critical illness Insurance.
  • Paid Sick Leave.
  • Relocation bonus.
  • 20/26 days of holiday.


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