Customer Support Specialist
4 dni temu
The Customer Support Specialist is a key member of the SME Services team within MS Operations in the Nordic & Baltic SME Services organization. This role is responsible for handling inquiries from SME-sized merchants who are customers of Nets.
Responsibilities- Handling emails, chats, and calls from customers with either acquiring or technical products with Nets.
- Operating in several key CRM, ERP, and other customer-related systems, making proficiency in various IT systems advantageous.
- Handling e-mails/tasks in SAP CRM, SAP ERP, CAPS, Baxbis, etc.
- Responding to customer inquiries in our inbox, assisting both internal and external departments.
- Performing administrative tasks such as changing bank account details and updating company information.
- Providing technical support to merchants with Nets Card Terminals.
- Supporting merchants with Nets Acquirer agreements.
- Fluent English (speaking and writing). Additional language is a plus.
- Strong communication skills, both verbal and written.
- Team player, enthusiastic about delivering a great customer experience.
- Capable of technical reporting of IT incidents.
- Detail-oriented with a strong customer mindset.
- Conscientious and persistent in obtaining valid customer information.
- Organized with the ability to prioritize tasks.
- Hybrid Working.
- Mobile phone/Internet subsidy.
- Trainings and courses.
- Sports benefits.
- Entertainment events for employees.
- Medical insurance.
- Pension scheme (PPK).
- Competition Award.
- Life, accident & critical illness Insurance.
- Paid Sick Leave.
- Relocation bonus.
- 20/26 days of holiday.
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