Operations Manager

2 dni temu

Kraków, Lesser Poland Zurich Insurance Company Pełny etat

Operations Manager Role Overview

This role is part of Financial Crime Risk Services at Zurich Insurance Company. Our mission is to help our customers understand and protect themselves from risk. As an Operations Manager, you will be responsible for managing employees, directing selection, technical training, and career development of your teams. You will administrate and direct operations to provide prompt, accurate and dependable service to customers. You will identify opportunities and risks associated with changes in internal and external environments by developing and implementing short-term and long-term operational goals. You will drive the implementation of operational and change projects for a function or business area to deliver defined objectives with allocated resources and in timescales typically of less than one year. You will push support to cross-functional projects (e.g., with local Information Technology and project delivery teams) to ensure technology infrastructure is in line with operating model and business plans. You will monitor and review the performance and behavior of team members and take action to ensure compliance with the company ́s risk and compliance policy and codes of conduct.

Key Responsibilities:

  • Day to day management of a team of highly skilled, high performing team members including training, development, performance management and recruitment
  • Relationship/Stakeholder Management is key as
  • Risk Identification and Assessment: Provides insights into risks and how to effectively mitigate and manage them
  • Risk Appetite: Understands the risk appetite and tolerance for areas of responsibility
  • Assurance: Leads assurance activities, validates findings and observations with relevant stakeholders and documents results
  • Negotiation, working with internal and external Stakeholders to identify appropriate solutions to problems, issues and escalations
  • Problem Solving with an agile ability to identify, analyse and construct solutions to complex problems arising from external changes e.g. regulatory as well as changing stakeholder needs and service changes
  • Root-Cause Analysis, analysing issues post-resolution and recommending actions to senior management both inside the function and across the wider business to prevent recurrence and improve delivery standards
  • Delivery Standards Development, ensuring that all KPI's and SLA's are met or exceeded and supporting the further evolution of the standards of service being offered by the service
  • Decision-Making, this role will need to operate with a high-level of autonomy and using personal judgement for taking commercial or operational decisions on the resolution of issues within appropriate authority levels

Requirements:

  • A proven track record in Operational Management, Risk Management and Service Delivery
  • An energy to positively manage and help develop a highly motivated team of SME's
  • Extremely organised, able to multitask, delegate, get the very best out of people, effective prioritisation skills with a clear view and understanding of the bigger picture
  • Proactive identification of issues, proven problem-solving skills with effective resolution outcomes
  • Solution orientated and strategic thinking to successfully deliver the desired outcome
  • Experience in a complex and challenging environment (i.e. large organizations)
  • Ability to deliver effective management information and reporting
  • Experience in Financial Crime Detection Systems, and an understanding of Sanctions and Anti Money Laundering
  • Fluent written and spoken English is essential

We offer:

  • Real life opportunities to develop and grow with us and contribute to the world around us
  • Competitive salaries, language allowance and an employee benefits package that includes, among others, medical insurance, life insurance and sport-card
  • Annual bonus depending on company annual results and individual performance
  • Wide range of learning programs and personal development opportunities also including possibility to apply for up to 80% of educational trainings reimbursement
  • Referral awards
  • Onsite fitness trainings
  • Fresh fruits at the office
  • Possibility to work from home
  • Nice and friendly atmosphere

About us:

Zurich is one of the world's leading insurance groups, and one of the few to operate on a global basis. Our mission is to help our customers understand and protect themselves from risk. In March 2016 we established a Shared Service Centre in Kraków, in Poland to support our global strategy. It is from this location that we have created a global shared service platform, focusing on advanced business functions such as financial accounting and reporting, planning and performance management, ICFR testing, financial systems management as well as HR integrated talent management operations. We are committed to creating value for all our stakeholders on some of their deepest challenges, including climate change, a changing world of work and a digital society. Sustainability is a strategic priority for Zurich and it is our ambition to be known as one of the most responsible and impactful businesses in the world. In 2019, Zurich outperformed 99 percent of our industry peers in the Dow Jones Sustainability Index. And we received numerous awards across the world acknowledging our commitment to diversity, community resilience and responsible investment. Reinforcing our ambition, in June 2019 Zurich first insurer to commit to the UN Global Compact's Business Ambition for 1.5C. We believe sustainability is about meeting the needs of the present without compromising the ability of future generations to meet their own needs – ultimately ensuring we do business in a way today that ensures our long-term growth.

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