IT Network Support Team Operations Manager

5 dni temu


Warszawa, Polska emagine Polska Pełny etat

Company Overview

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We are a dynamic IT company, emagine Polska, seeking a skilled professional to join our team as an IT Network Support Team Operations Manager. Our company is focused on delivering top-notch services to our clients, and we need someone with expertise in managing day-to-day operations of a network support team.

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Job Description

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The IT Network Support Team Operations Manager will be responsible for co-managing the day-to-day operations of the Network Factory Team (approximately 20 people), providing exceptional service to our customers.

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This role involves:

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  • Organizing, coordinating, and monitoring tasks related to day-to-day operations in the Network Area.">
  • Ensuring the high quality and timeliness of tasks delivered by the teams.">
  • Maintaining good relationships within the teams, including ongoing support and motivation of all team members.">
  • Coordinating new joiners' onboarding and ongoing competency development of all teammates.">
  • Driving continuous service improvements and optimization.">
  • Collaborating with internal and external customers, as well as responding to escalations.">
  • Working with stakeholders within the company on multiple projects, changes, and improvements.">
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Required Skills and Qualifications

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To succeed in this role, you should have:

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  • Excellent English language skills, both written and spoken.">
  • A solid understanding of ITIL processes.">
  • A deep knowledge of systems and solutions supporting the Networking area.">
  • Strong communication and interpersonal skills, enabling effective management of relationships with teammates, customers, and other stakeholders.">
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Benefits

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We offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package.

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Others

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Please note that this role requires communicative English and Polish language skills, which can be beneficial for collaboration with our international team.



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