Senior Network Support Specialist
7 godzin temu
R Systems is committed to accelerating our clients' digital leadership. Our team of experts provides specialized service offerings and consultative business approach to help clients achieve speed-to-market and overcome digital barriers.
Job RequirementsWe are seeking a skilled IT Administrator to join our team focused on software development for the telecom industry. The successful candidate will be responsible for the administration of IT systems and network – monitoring, configuration, corrections, and changes.
This includes:
- End-user hardware support
- OS installations, configurations, and support
- Administrating and maintaining Office365 services
- Services and applications availability and support
- AD and Windows Server troubleshooting, administration, and maintenance
- IT Security tools management
- Access rights management
- Participating in DR/BC activities (backup and recovery, high availability)
- Supporting and assisting the IT Department and related IT Projects
- Escalating to 2nd or 3rd level support or external 3rd party suppliers
- Maintaining, supporting, and administrating services and applications: backup systems, document repositories, code repositories, ticketing tools systems
The ideal candidate will have:
- At least 3+ years' experience in a similar position
- Good experience with Office365
- Experience with network tools and debugging for issues
- Good knowledge of Windows OS Workstation and Server
- Good scripting skills
- Advanced English language proficiency
- Analytical and problem-solving skills – identifying where problems are occurring and netting down the nature of the problem; reporting statuses and progress; following procedures in matters of time and expenses
- Creating/improving documentation for troubleshooting
- Systems thinking – capability to correlate all essential causes and effects by getting the full picture, understanding the contingencies, and pushing the right levers
- Team player attitude, communication, and cooperation within the team and line manager
- Learning Orientation – capability to develop the needed skills and knowledge in order to accomplish challenging objectives
- Passion for excellence – continuous interest in generating high-quality work output and in exceeding expectations
- Customer orientation
- Flexibility and commitment
- Openness to travel between company offices
- Availability to work from the office 4 days per week
We offer a comprehensive range of benefits to our employees, including:
- Remote/hybrid and flexible working schedule
- Private medical subscription sharing the costs of Multisport card life insurance
- Training and professional certifications programs
- Access to Udemy, plus up to 5 free days for training yearly
- Mobile device and mobile subscription plan
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