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Technical Support Specialist
2 tygodni temu
Genpact is a global professional services firm that delivers innovative solutions to help clients shape their future. Our team of experts, driven by curiosity and entrepreneurial spirit, serves leading enterprises with deep business knowledge, digital operations services, and expertise in data, technology, and AI.
About the Role- This Technical Support Specialist will be part of our dynamic Technical Service and Support Organization, providing high-level technical advice, consultation, and troubleshooting for internal and external customers.
- The role involves utilizing scientific laboratory expertise to bring solutions to our customers and support products.
Responsibilities include:
- Delivering prompt and thorough responses to inquiries from internal and external customers.
- Providing remote diagnostics for automated laboratory track systems and instrumentation.
- Generating and maintaining proper complaint documentation in compliance with FDA and ISO requirements.
- Coordinating with Quality Control, Quality Assurance, Research & Development, Marketing, Sales, Engineering, and Field personnel to ensure timely follow-up and resolution of technical inquiries and product issues.
- Supporting the Technical Service telephone line by providing emergency technical assistance.
- Promoting a culture of privacy and security related to PHI and HIPAA.
- Contributing to team goals and objectives through active participation.
- Experience working with computer networks and systems maintenance.
- A+, Microsoft, or Cisco accreditation is advantageous.
- Excellent written and verbal communication skills.
- Proficient in software installations and upgrades.
- Knowledge of basic security concepts and best practices.
- An attractive salary package.
- A stable job offer with an employment contract.
- Ongoing training and development opportunities.
- Possibility of career advancement.
- A comprehensive benefits package, including insurance, Multisport, additional vacation days, and biking policy.
