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Technical Support Specialist

1 tydzień temu

Wrocław, Województwo dolnośląskie, Polska XPERI Poland Pełny etat
Job Description
Xperi Poland seeks a highly skilled Techincal Support Specialist to provide effective level 2+ technical support to our B2B customers on TiVo OS Smart TV product. The ideal candidate will have a strong working knowledge of Linux and TCP/IP network protocols, as well as excellent interpersonal and communication skills.

Responsibilities:
  • Monitor production device population and timely respond to monitoring alerts.
  • Maintain monitoring and reproduction lab environment.
  • Work to replicate, diagnose issues, and drive them to resolution.
  • Establish a close working relationship with Engineering and Operations, filing clear, actionable bugs, and providing ample details to enable and assist in the efficient diagnosis and resolution.
  • Develop and maintain good relationships with internal and external customers by ensuring the highest level of service.
  • Provide regular case updates to customers and internal teams.
  • Proactively uncover new solutions and propose improvements to processes, tools, and documentation.
  • Maintain technical knowledge base by documenting solutions, tools, and processes.

Requirements:
  • Working knowledge of Linux and TCP/IP network protocols.
  • Strong technical troubleshooting skills and problem-solving, ability to think through situations outside the norm and develop appropriate solutions, isolating the root cause.
  • Excellent interpersonal and communication skills.
  • Excellent time management, decision-making, prioritization, and organization skills.
  • A 'customer-first' mentality with demonstrated customer service aptitude and skills.
  • Ability to drive individuals from other organizations to move troubleshooting of urgent issues forward.
  • Fluent in written and spoken English.