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Customer Support Specialist in Lublin

1 tydzień temu


Lublin, Lubelskie, Polska Cross Border Talents Pełny etat

**Career Advancement Opportunity**

We're seeking a highly skilled and customer-oriented Customer Support Specialist to join our forward-thinking team. If you thrive in fast-paced environments, enjoy helping others, and have a friendly, adaptable approach, this role is perfect for you.

Role Overview:

As a Customer Support Specialist, you will be the first point of contact for clients, handling inquiries across various channels. You'll assist with account management, technical support, and financial matters, playing a key role in enhancing client satisfaction and improving processes.

Key Responsibilities:

  • Provide top-tier support via phone, chat, email, and social media
  • Assist with account setup, verification, logins, financial transactions, and technical concerns
  • Offer expert guidance, particularly to clients in the sports sector
  • Address client inquiries, feedback, and concerns with efficiency and professionalism
  • Build strong client relationships through clear and effective communication
  • Uphold company policies while ensuring a seamless client experience
  • Identify opportunities for process enhancements to improve overall service quality

Requirements:

  • Fluent in German (C1/C2 level)
  • Fluent in English (B2 level)
  • EU Citizenship or Polish Residency Card
  • 0-1 year experience in customer support
  • Strong leadership, analytical, and communication skills
  • Eagerness to learn and grow

Benefits:

  • Attractive Salary: Competitive compensation that values your skills
  • Performance Bonus: Recognizing your achievements
  • Meal Allowance: Covering your daily meals
  • Health & Life Insurance: Comprehensive protection for your well-being
  • Onsite Work: Engage and grow in a collaborative office environment