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Senior Client Liaison Manager
1 tydzień temu
Customer Engagement Manager
Your responsibilities involve acting as the primary contact for assigned clients, ensuring seamless communication across multiple channels.
- Main Point of Contact: Act as the primary contact for assigned clients, handling client inquiries and concerns efficiently.
- Client Onboarding: Supervise customer onboarding following internal procedures and guidelines, guaranteeing a smooth transition into our services.
- Status Tracking: Daily track onboarding statuses for each assigned client, enabling proactive issue resolution and timely interventions.
- Information Management: Manage the flow of information by tracking reports, work progress, and necessary documentation, maintaining accurate records for future reference.
- CMS Updates: Update CRM systems daily to reflect client engagement statuses, ensuring data accuracy and facilitating informed decision-making.
- Tailored Solutions: Identify customer needs to provide tailored solutions, addressing their unique requirements and preferences.
- Conflict Resolution: Ensure customer satisfaction by addressing and resolving any conflicts between the customer and the company, promoting a positive relationship.
- Multichannel Communication: Engage in clear communication across multiple channels, including email, messaging apps, mobile, social networks, in-person meetings, and remote sessions.
- Interdepartmental Collaboration: Collaborate with other departments to support seamless execution of tasks, fostering a cohesive team environment.
Requirements:
- Dedicated Professional: Highly driven to achieve positive outcomes with speed and quality, meeting and exceeding client expectations.
- Pressure Management: Skilled at thriving under pressure, efficiently managing tight deadlines and delivering high-quality results.
- Linguistic Proficiency: Polish, English, and Russian/Ukrainian native or C-level fluency, enabling effective communication with diverse clients.
- Independent Decision-Making: Ability to make independent decisions and take responsibility for the outcomes, exercising professional judgment and integrity.
What we offer:
- Friendly Work Environment: Friendly, startup's atmosphere that encourages collaboration and innovation.
- Growth Opportunities: Opportunity to gain experience in a rapidly growing fintech company, expanding your professional horizons.
- Wellness Program: Private medical care, supporting your physical and mental well-being.
- Hybrid Workplace: Hybrid workplace model, offering flexibility and work-life balance.
- Managerial Support: Support of our managers – we give a great deal of autonomy in your actions, but do not leave without help – we work as a team.
- Professional Development: Trainings, development opportunities, and access to resources for continuous learning and growth.
- Employee Benefits: Access to the MyBenefit platform (e.g. Multisport card), fruits, integration events, and other perks that promote employee satisfaction and engagement.
