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Product Support Team Lead

1 tydzień temu


Kraków, Lesser Poland Brown Brothers Harriman & Co. Pełny etat
About the Role

We are seeking a Product Support Team Lead to execute the strategy of our Product Support Team by performing various tasks. The successful candidate will have responsibility for supervising day-to-day inquiry tracking and resolution, acting as a point of contact and first line escalation point for Unity and workflow related issues or queries.

The ideal candidate will provide Subject Matter Expertise from a process and technical perspective on vendor and proprietary platforms (mainly, but not limited to Unity). They will maintain open lines of communication with Financial Reporting and other business teams, identify FR process deficiencies and lead automation/improvement initiatives.

Key Responsibilities
  • Supervise day-to-day team operations and provide on-the-job training and support for more junior team members.
  • Execute automation and Unity development projects with collaboration from Business Lines and Systems.
  • Prepare Business Requirements Documents for application enhancements. Work closely with Financial Reporting and Systems on development items.

The successful candidate will also be responsible for leading local and actively participating in global meetings to contribute ideas for Fin Rep process improvements. Additionally, they will supervise day-to-day management of vendor relationship, identify and communicate areas for application enhancements, and execute ad hoc projects such as annual attestations, risk reviews, workflow analysis etc.