Network Support Team Lead
7 dni temu
About the Job
The Technical Services team at TN Poland is responsible for providing exceptional support to customers worldwide. We are seeking a highly skilled and experienced Network Support Team Lead to join our team.
As a key member of our team, you will be responsible for leading a group of technical support engineers and ensuring that we provide the highest level of service to our customers.
Key Responsibilities
- Lead a team of technical support engineers in supporting cloud networking products and solutions.
- Manage day-to-day technical support operations, working closely with engineers, development teams, and customers.
- Drive Root Cause Analyses (RCA) for high visibility outages and incidents, ensuring timely resolution and customer satisfaction.
- Coach engineers in troubleshooting, service restoration, and incident management techniques.
- Anticipate and address customer escalation concerns through product knowledge and expertise.
Requirements
- Bachelor's or Master's degree in a technical field (Computer Science or Electrical Engineering preferred).
- At least 7 years of experience supporting customers in networking platforms and technologies.
- At least 2 years of experience in a team leadership or people management role within a customer support organization.
- Demonstrable passion for influencing positive change and leading others.
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