Network Support Team Lead

7 dni temu


Kraków, Lesser Poland TN Poland Pełny etat

About the Job

The Technical Services team at TN Poland is responsible for providing exceptional support to customers worldwide. We are seeking a highly skilled and experienced Network Support Team Lead to join our team.

As a key member of our team, you will be responsible for leading a group of technical support engineers and ensuring that we provide the highest level of service to our customers.

Key Responsibilities

  1. Lead a team of technical support engineers in supporting cloud networking products and solutions.
  2. Manage day-to-day technical support operations, working closely with engineers, development teams, and customers.
  3. Drive Root Cause Analyses (RCA) for high visibility outages and incidents, ensuring timely resolution and customer satisfaction.
  4. Coach engineers in troubleshooting, service restoration, and incident management techniques.
  5. Anticipate and address customer escalation concerns through product knowledge and expertise.

Requirements

  • Bachelor's or Master's degree in a technical field (Computer Science or Electrical Engineering preferred).
  • At least 7 years of experience supporting customers in networking platforms and technologies.
  • At least 2 years of experience in a team leadership or people management role within a customer support organization.
  • Demonstrable passion for influencing positive change and leading others.


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