Dutch Speaking Customer Expert

16 godzin temu

Kraków, Lesser Poland Randstad Polska Sp. z o.o. Pełny etat
Customer Service Opportunity

We are looking for a skilled Customer Service Representative to deliver exceptional service and support to our global customers.

Key Responsibilities:
  • Manage transactions efficiently, ensuring timely order fulfillment and customer satisfaction.
  • Evaluate bids and tenders, negotiate contracts, and maintain relationships with suppliers.
  • Create and manage contracts, ensuring compliance with company policies and regulations.
  • Develop and implement master data management strategies, focusing on data accuracy and consistency.
  • Collaborate with cross-functional teams to drive business growth through data-driven insights.
  • Communicate company policies and procedures to customers, addressing their queries and concerns.
  • Troubleshoot order management issues, providing prompt and effective solutions.
  • Streamline order management processes, enhancing the customer experience and reducing manual intervention.
  • Resolve disputes efficiently, leveraging active listening and conflict resolution skills.
Requirements:
  • Excellent written and verbal communication skills in English.
  • Strong analytical and problem-solving skills, with attention to detail and organizational abilities.
  • Ability to work effectively in a fast-paced environment, prioritizing tasks and managing multiple projects.
  • Flexibility to adapt to changing circumstances, demonstrating resilience and a proactive approach.
  • Proficiency in Microsoft Office applications, particularly Excel and Word.
What We Offer:
  • A full-time job with a hybrid working arrangement, balancing office and remote work.
  • International experience working with a diverse team of professionals, fostering personal and professional growth.
  • The opportunity to work for an international leading oil company, contributing to its success and reputation.
  • A temporary contract with potential for extension, offering stability and opportunities for advancement.
  • A competitive salary package, recognizing your value and contribution to the organization.

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