Customer Service Expert for European Payments

5 godzin temu


Kraków, Lesser Poland Teleperformance Poland Pełny etat
Company Overview
Nexi Group & TP is a leading player in the European PayTech industry, where technology meets passion for customer service. We are seeking a highly skilled professional to help us set new standards in payments.

Salary and Benefits
We offer a competitive salary of 10,000 PLN gross/month, along with a comprehensive benefits package including private health insurance, sports card subsidy, and life insurance.

Job Description
As a Customer Service Expert, you will be responsible for handling customer inquiries via email, chat, and calls about acquiring and technical products. You will use CRM, ERP, and other systems to assist customers effectively and provide technical support for card terminals and self-service portals. Additionally, you will manage administrative tasks such as updating customer details and resolving invoice-related questions, and collaborate with internal and external teams to ensure smooth operations.

Required Skills and Qualifications
To succeed in this role, you will need fluency in English (spoken and written), fluency in Swedish or Norwegian language, prior experience in customer service or contact centers, strong communication and teamwork abilities, technical aptitude for reporting IT incidents, and a service-minded, proactive, and self-driven approach. Flexibility and result-oriented mindset with a strong focus on quality are also essential.

Benefits
Our company offers a range of benefits, including employment contract, friend referral program with additional bonuses, hybrid working from Krakow 3 days per week, accommodation for training period for those living far from Krakow, private health insurance, sports card subsidy, life insurance, real opportunity to grow by taking part in recruitment and internal training, social events, charity actions, and opportunities to integrate with colleagues.

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