Customer Service Expert for Payment Solutions
7 godzin temu
Are you passionate about delivering exceptional customer experiences and resolving complex technical issues? Do you have a strong proficiency in Danish or Finnish and excellent communication skills?
About the JobWe are seeking a skilled Customer Service Expert to join our team at Teleperformance Poland. As a key member of our payment support team, you will be responsible for providing top-notch assistance to customers via email, chat, and calls regarding acquiring or technical products.
Key Responsibilities:
- Handle customer inquiries and resolve technical issues related to card terminals and self-service portals
- Utilize CRM, ERP, and other systems to provide effective assistance to customers
- Collaborate with internal and external teams to ensure seamless operations
To succeed in this role, you must have:
- Fluent English language skills (spoken and written)
- Proficiency in Danish or Finnish language
- Strong communication and teamwork abilities
- Technical aptitude for reporting IT incidents
- Service-minded, proactive, and self-driven approach
- Flexible and result-oriented with a strong focus on quality
In addition to a competitive salary and employee referral bonus, we offer:
- Hybrid working from Krakow 3 days per week with guaranteed equipment for remote work
- Accommodation provided for training period (for those living far from Krakow)
- Private health insurance
- Sports card subsidy
- Life insurance
- Real opportunities for growth through recruitment and internal training
- Social events, charity actions, and integration opportunities with colleagues
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