Technical Support Agent for European PayTech Leader
7 godzin temu
Do you want to take your customer service skills to the next level and work with a cutting-edge European PayTech leader? We are looking for a Technical Support Agent to join our team at Teleperformance Poland.
Job OverviewAs a Technical Support Agent, you will play a vital role in ensuring that our customers receive exceptional support and assistance with acquiring or technical product-related inquiries. You will work closely with internal and external teams to ensure seamless operations and utilize CRM, ERP, and other systems to provide effective assistance to customers.
Key ResponsibilitiesThe successful candidate will be responsible for:
- Handling customer inquiries via email, chat, and calls
- Providing technical support for card terminals and self-service portals
- Collaborating with internal and external teams to ensure seamless operations
To succeed in this role, you must have:
- Fluent English language skills (spoken and written)
- Proficiency in Danish or Finnish language
- Strong communication and teamwork abilities
- Technical aptitude for reporting IT incidents
- Service-minded, proactive, and self-driven approach
- Flexible and result-oriented with a strong focus on quality
In addition to a competitive salary and employee referral bonus, we offer:
- Hybrid working from Krakow 3 days per week with guaranteed equipment for remote work
- Accommodation provided for training period (for those living far from Krakow)
- Private health insurance
- Sports card subsidy
- Life insurance
- Real opportunities for growth through recruitment and internal training
- Social events, charity actions, and integration opportunities with colleagues
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