Support Specialist for Forms Customers

23 godzin temu


Kraków, Lesser Poland FORMSTACK Pełny etat
Required Skills and Qualifications

* Work closely with the Formstack team to answer questions, provide feedback, and assist in finding use-case solutions
* 1-2 years of Customer Support experience in a moderately technical environment
* Fluent in English (C1 level)
* Proactive, resourceful, and, more importantly, empathetic
* Able to work successfully with minimal oversight
* Ability to tackle complex issues
* Able to think outside the box and look for alternative solutions
* Good time-management skills
* Willing to learn and handle change well

* Bonus Points: Online forms, Basic programming (HTML, CSS, JavaScript), Experience contributing to the build-out and maintenance of both internal and external knowledge bases, SaaS experience



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