Senior Network Support Specialist

5 dni temu


Kraków, Lesser Poland Arista Networks Pełny etat
About the Role

We are seeking a world-class Senior Network Support Specialist to join our team at Arista Networks. This role is ideal for a top-tier Technical Support Engineer with a passion for solving complex customer problems.

Responsibilities

The successful candidate will be responsible for:

  • Responding to customer product inquiries via telephone or email.
  • Resolving customer concerns raised during installation, operation, maintenance or product application or compatibility issues.
  • Troubleshooting problems with hardware equipment and software applications and recommending corrective action.
  • Documenting customer communication and recurring technical issues to support product quality programs and product development.
Requirements

To be successful in this role, you will need:

  • A strong understanding of networking industry products and protocols.
  • A minimum of 3+ years of hands-on experience designing, deploying, configuring, supporting, troubleshooting, debugging and administering network protocols and technologies such as AAA/RADIUS/TACACS, ACL, ARP, BGP (RFC 4271), DHCP, 1G/10G Ethernet, EVPN, ICMP, IGMP, IPSec, IPv4 & IPv6, LACP, LLDP, MACSec, MPLS, NAT, OpenFlow, OSPFv2 and OSPFv3, PIM, QoS, Sflow, SNMP, STP/RSTP/MST, VARP, VRRP, VLAN, VRF, VXLAN.
  • Experience with troubleshooting tools such as IXIA, tcpdump, and Wireshark (or similar packet generation and analysis tools).
  • A strong comfort level with Linux.
  • Familiarity with programming/scripting languages such as C++, Java, Python, Perl, JavaScript, shell.
What We Offer

We offer a competitive salary range of $120,000 - $180,000 per year, based on experience and qualifications. Our comprehensive benefits package includes medical, dental, vision, 401(k) matching, and generous paid time off. If you're passionate about solving complex customer problems and have a strong background in networking, we encourage you to apply for this exciting opportunity.



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